Customer Support Administrator (Night Shift)

HypTechie; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Night shift allowance

Meal and transportation benefits

Career growth opportunities

Collaborative work environment

Job summary

HypTechie is seeking a Customer Support Administrator in Bangalore to join our night shift operations team. The successful candidate will handle customer inquiries, manage escalations, and coordinate case resolutions while ensuring high-quality service delivery during US time zones.

Applicants should have a Bachelor’s degree and 1-3 years of relevant experience in customer support or similar roles, along with strong English communication and problem-solving abilities. We offer competitive salary, meal benefits, and opportunities for career growth.

Qualifications

• 1–3 years of experience in Customer Support, Order Processing, Admin, or similar operational roles.
• Proficient in MS Excel, MS Outlook, and general computer applications.
• Excellent verbal and written English communication skills.

Responsibilities

• Respond to customer and internal inquiries regarding shipment status via phone and email.
• Collaborate with technical support and logistics teams to resolve support cases.
• Assist in continuous process improvement across support workflows.

Skills

Customer Support

Order Processing

MS Excel

MS Outlook

Verbal Communication

Written Communication

Data Entry

Problem Solving

Task Prioritization

Education

Bachelor's degree (any stream)

Tools

General Computer Applications

Job description

Location: Bangalore, India
Shift: Night Shift (US Time Zone) – Voice & Email Support
Industry: Renewable Energy / Smart Energy Solutions
Department: Customer Support / Operations
Experience: 1–3 Years
Employment Type: Full-Time

Company Overview

SolarEdge Technologies (NASDAQ: SEDG) is a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of solar energy systems installed worldwide. Our cutting-edge solutions include solar inverters, battery storage, EV charging, backup systems, and AI-based energy management tools, driving clean energy adoption across homes, businesses, and industries. As part of our continued growth, we are hiring motivated and customer-centric individuals to be part of our expanding global operations team. Join us in shaping a sustainable, smarter energy future.

Position Overview

We are looking for a Customer Support Administrator to join our night shift operations team in Bangalore. This role is responsible for assisting SolarEdge’s technical support center by managing escalations, shipment coordination, and case resolution activities. You’ll serve as a vital communication link between customers, technical staff, and internal departments, ensuring high-quality service delivery during US time zones.

Key Responsibilities

• Respond to customer and internal inquiries regarding shipment status via phone and email
• Proactively communicate with customers about shipping delays, case status, or other updates
• Follow up on support cases requiring additional customer input or documentation
• Handle reimbursement, warranty, and replacement part inquiries/escalations
• Generate return shipping labels and coordinate return logistics
• Update and verify part numbers and ensure correct documentation
• Collaborate with upper-level technical support and logistics teams to resolve support cases
• Maintain accurate records of communications and transactions
• Assist in continuous process improvement across support workflows

Required Qualifications

• Bachelor’s degree (any stream)
• 1–3 years of experience in Customer Support, Order Processing, Admin, or similar operational roles
• Proficient in MS Excel, MS Outlook, and general computer applications
• Excellent verbal and written English communication skills
• Strong attention to detail with accurate data entry and typing abilities
• Effective problem-solving and coordination skills
• Ability to prioritize tasks and handle multiple workflows
• Experience in night shift roles or voice support is preferred

What We Offer

• Competitive salary and night shift allowance
• Meal and transportation benefits
• Opportunity to work in a fast-growing clean energy company
• Career growth through internal mobility and development programs
• A collaborative, diverse, and inclusive work environment
• Exposure to global operations and high-impact work