Technical Service Specialist

Atlas Copco Airpower N.V.; Chakan; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement benefits

Learning opportunities

Job summary

Atlas Copco Airpower N.V. in Pune, India, seeks a technically skilled specialist to provide 2nd and 3rd line support for Chicago Pneumatic product ranges, including on-site customer assistance.

You will drive product quality by analyzing warranty and failure reports, participate in technical committee meetings, and contribute to product development to reduce lifecycle costs, while collaborating with cross-divisional teams and undergoing ongoing training.

Qualifications

• Bachelor's degree in engineering; 3+ years' technical experience preferred.
• Solid experience in a technical environment and willingness to travel.
• Knowledge of compressors, diesel engines, and handheld tools pneumatic & hydraulics.
• Fluent English required; additional languages a bonus.
• Interest in IoT and connectivity solutions.

Responsibilities

• Provide 2nd and 3rd line technical support on-site at customer locations.
• Analyze warranty and failure reports to improve product quality.
• Participate in TCM and PQM to drive quality improvements.
• Contribute to product development for serviceability and lifecycle cost.
• Create training materials and troubleshooting guidelines.
• Collaborate with cross-departmental and cross-divisional teams.

Skills

Fluent English

Willing to travel

Customer focus

Teamwork

IoT interest

Technical affinity

Problem solving

Cross-departmental collaboration

Education

Bachelor's degree in engineering

Tools

Pneumatic tools

Hydraulic tools

Compressors knowledge

Diesel engines knowledge

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Your main duties will include:

Technical and application support within the product ranges of:

- Chicago Pneumatic

• You will offer day by day 2nd and 3rd line technical support in solving complex problems together with our teams at customer site.
• You will continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM).
• You will play an active role in product development to assure exceptional serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM).
• You will develop and provide technical training, troubleshooting guidelines, video instructions, … following our divisional strategy.
• You will collaborate with all stakeholders (cross-departmental and cross-divisional).

To succeed, you will need

• You have bachelor's degree in engineering. A solid experience of a minimum 3 years in a similar, technical environment could also be relevant. Both would be ideal.
• You possess technical affinity and preferably also the essential knowledge of compressors and diesel engines and handheld tools pneumatic & hydraulics.
• You show an intrinsic interest in IoT (Internet of Things), connectivity solutions and alternative power sources such as engine, VSD and battery technology.
• You are fluent in English, as this is our internal language and necessary for networking and collaboration in multinational teams. Mastering an additional language is considered as a nice bonus.
• You can’t wait to travel and make short international & local trips as your technical expertise is needed.
• We are looking for a customer-centric, down-to-earth and dynamic person, a result -driven, radiant personality who leads by example. Someone who thinks in solutions in stead of problems and is excited to take on small and bigger projects together with the technical support team.

In return, we offer

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a onboarding program, including career guidance by your manager.
• We support you and your well-being with different programs like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Chakan, Pune, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.In 2024, Atlas Copco Group had revenues of BSEK 177 and at year end about 55 000 employees.