Technical Service Specialist

Atlas Copco Group; Chakan; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Onboarding program

Learning opportunities

Global mobility

Retirement benefits

Job summary

Atlas Copco Group in Pune, India, seeks a Technical Service Specialist for Power Technique Service Division. You will provide 2nd and 3rd line on-site support, diagnose complex issues, and contribute to product quality through structured reporting with cross-divisional teams.

The role requires a Bachelor's degree in engineering and at least 3 years in a technical environment, with interest in IoT, compressors, diesel engines, and hydraulics/pneumatics.

Qualifications

• Bachelor's degree in engineering
• Minimum 3 years in a technical environment
• Interest in IoT, connectivity and power solutions

Responsibilities

• Provide 2nd/3rd line on-site technical support for Atlas Copco and Chicago Pneumatic products
• Contribute to product quality via proactive reporting and reviews (TCM/PQM)
• Support product development to improve serviceability and lifecycle costs (PTM/PCM)
• Develop training materials, troubleshooting guidelines, and video instructions
• Collaborate with stakeholders across departments and divisions

Education

Bachelor's degree in engineering

Tools

Compressors

Diesel engines

Pneumatic tools

Hydraulic tools

Job description

Technical Service Specialist, Power Technique Service Division

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Your Main Duties Will Include

• Technical and application support within the product ranges of:
• Atlas Copco
• Chicago Pneumatic

• You will offer day by day 2nd and 3rd line technical support in solving complex problems together with our teams at customer site.
• You will continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM).
• You will play an active role in product development to assure exceptional serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM).
• You will develop and provide technical training, troubleshooting guidelines, video instructions, … following our divisional strategy.
• You will collaborate with all stakeholders (cross-departmental and cross-divisional).

To succeed, you will need

• To succeed, you need

You have bachelor's degree in engineering. A solid experience of a minimum 3 years in a similar, technical environment could also be relevant. Both would be ideal.

You possess technical affinity and preferably also the essential knowledge of compressors and diesel engines and handheld tools pneumatic & hydraulics.

You show an intrinsic interest in IoT (Internet of Things), connectivity solutions and alternative power sources such as engine, VSD and battery technology.

You are fluent in English, as this is our internal language and necessary for networking and collaboration in multinational teams. Mastering an additional language is considered as a nice bonus.

You can’t wait to travel and make short international & local trips as your technical expertise is needed.

We are looking for a customer‑centric, down‑to‑earth and dynamic person, a result‑driven, radiant personality who leads by example. Someone who thinks in solutions in stead of problems and is excited to take on small and bigger projects together with the technical support team.

In return, we offer

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a onboarding program, including career guidance by your manager.
• We support you and your well-being with different programs like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.

Job location

Option 1: On-Site

This role requires you to work on-site at our office in Chakan, Pune, India. You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Contact information

Talent Acquisition Team

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.