Sr. Service Engineer/Service Engineer - CTS

Atlas Copco; Kolhapur District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Trust & accountability

Career growth

Innovation

Compensation & benefits

Health & well-being

Job summary

Atlas Copco India seeks a Service Engineer to manage on-site compressor service interventions across PAN India. You will follow service procedures, complete site work, and prepare post-closure reports in coordination with the technical support team.

Join a team focused on first-time fixes, dealer training, warranty reporting, and customer satisfaction, with career growth and comprehensive benefits.

Qualifications

• 2 years of service experience in compressor field.
• Diploma or Degree in Engineering required.
• Willingness to travel PAN India across sites.

Responsibilities

• Receive weekly customer visit schedules from the Team Leader.
• Complete the service at customer site and create the service report after closure.
• Understand the service procedures from the technical support team for complex jobs.
• Perform service interventions in an efficient manner with First Time Fix.
• Pass on business leads to the CTS sales engineer for aftermarket products.

Skills

Service engineering

On-site support

Compressor systems

Education

Diploma or Degree in Engineering

Job description

Your role

Service Operations

Job description / Mission:

Receive weekly customer visit schedule from the Team Leader.

Complete the service at customer site.

Create the service report post job closure

Understand the service procedure from the technical support team in case of a complex procedure.

IN ORDER TO complete service interventions at customer site

Service Efficiency

Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.

Improve utilization hours.

To pass on the business lead generated to the CTS sales engineer for aftermarket products through MAM2 lead.

To pass on the business lead generated for equipment to the equipment sales engineer

IN ORDER TO improve service revenue and enhance customer satisfaction.

Dealer Training

Keep Dealer service engineer updated with relevant technical information

Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population.

Keep a track and monitor the ECB implementation status related to dealer’s install base.

IN ORDER TO improve dealer efficiency in handling service.

Failure Reporting

Timely reporting of warranty complaints and product quality related issues.

Returning of warranty failed material when asked for inspection for direct ROC.

Escalation of customer feedback.

IN ORDER TO help the product company in addressing product quality issues.

Compliance With Corporate Guidelines

Follow in letter and spirit of the Atlas Copco Vision, Mission and core values.

Comply with the Atlas Copco Business Code of Conduct.

Comply with the policies and procedures communicated from time to time.

Perform any other tasks given by the Team Leader from time to time

IN ORDER TO enrich the Corporate Culture

To succeed, you will need

Experience Requirements

• 2 years of service experience in compressor field

Knowledge/Educational requirements

• Diploma or Degree in Engineering

Personality requirements

• High levels of energy to do hardwork in field.
• Like to travel
• Committed team player.
• Good communication skill
• Positive attitude

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in PAN India, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Start a journey of endless opportunities

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.