Technical Service Manager

Castrol; Kolkata District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Castrol is a world-leading lubricant brand seeking a Technical Services & Engineering professional to support industrial customers with expert lubrication solutions. The role involves collaborating with sales, product management and operations to deliver measurable value and drive growth across steel, automotive and general engineering sectors.

Responsibilities include conducting trials, root-cause analyses, and delivering technical training while collaborating with cross-functional teams for

Qualifications

• Bachelor's degree in mechanical, production, metallurgy, chemical or related engineering discipline.
• Experience in industrial lubricants, greases, metalworking fluids or related services.
• Strong communication and stakeholder management; willing to travel across the region.

Responsibilities

• Provide technical expertise and field-based engineering support across lubricant and metalworking fluid applications.
• Evaluate processes, identify improvements, and develop value-based recommendations for customers.
• Conduct product trials, technical assessments, and benchmark activities to support product conversions and retention.
• Develop technical business cases and quantify cost-saving recommendations for clients.
• Deliver training programs and knowledge-sharing sessions for customers and distributors.

Skills

Technical expertise

Field engineering

Root cause analysis

Customer training

Education

Bachelor's degree in Mechanical Engineering

Job description

Job Description:

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether youre just starting out or ready for your next big move, youre in the right place to explore an exciting career with Castrol.

Job description

About the Team

The Technical Services & Engineering team partners with the Sales organization to drive sustainable business growth by providing technical expertise, application support, and value-based solutions for industrial customers. The team supports customers across key industrial segments including steel, automotive, bearing manufacturing, metalworking, and general engineering industries, working closely with Sales, Marketing, Product Management, Supply Chain, and customer operations teams to deliver measurable business value and operational excellence.

Key Tasks

• Provide technical expertise and field-based engineering support to customers and the Sales team across industrial lubricant and metalworking fluid applications.
• Evaluate customer manufacturing processes, identify performance improvement opportunities, and develop value-based solutions that support new business acquisition and retention.
• Conduct product trials, technical assessments, and competitive benchmarking activities to support successful product conversions and competitive displacement opportunities.
• Develop technical business cases, value-selling proposals, and quantify cost-saving recommendations for customers.
• Perform root cause analysis and troubleshooting for lubrication and metalworking fluid-related challenges, ensuring timely resolution and customer satisfaction.
• Create and document customer success stories, case studies, and technical value demonstrations to support business growth initiatives.
• Deliver technical training programs and knowledge-sharing sessions for customers, distributors, and internal stakeholders.
• Collaborate with cross-functional teams to support product implementation, application optimization, and continuous improvement initiatives across the region.

Experience Required

• Bachelor's degree in mechanical engineering, Production Engineering, Metallurgy, Chemical Engineering, or a related engineering discipline.
• Proven experience in industrial lubricants, greases, high-performance lubricants, metalworking fluids, or technical services within the manufacturing or industrial sector.
• Strong knowledge of industrial lubricant technologies, including hydraulic oils, gear oils, greases, rust preventives, specialty lubricants, soluble oils, and neat cutting oils.
• Experience supporting industrial applications such as steel plants, rolling mills, TMT manufacturing, bearing manufacturing, automotive components, metal cutting, metal forming, or general engineering operations.
• Ability to conduct technical assessments, troubleshoot application issues, and perform root cause analysis in customer environments.
• Experience supporting product trials, implementations, and technical customer engagements.
• Strong communication, presentation, and stakeholder management skills with the ability to influence both technical and commercial audiences.
• Willingness to travel extensively within the assigned region to support customers and business growth objectives.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact [e-mail].

Requirements: