Technical Service Desk Engineer

Talent Acquaintance; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance is seeking a skilled customer support professional in India to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with product and engineering teams, and build a strong knowledge base to empower customers.

The role emphasizes clear communication, rapid problem solving, and the ability to learn new technologies. You will contribute to customer satisfaction, retention, and ongoing product improvement through

Qualifications

• Strong understanding of technical concepts.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical understanding

Excellent communication

Prioritization

Problem solving

Analytical skills

Customer service tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.