Technical Service Delivery Specialist

Emerson; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Emerson in India is seeking a technically oriented service professional to understand service requirements and design suitable solutions with Sales, engineering teams and customers.

You will support proposals, coordinate delivery with internal teams, and manage service agreements while developing commercial acumen and English communication in an international environment. This role offers growth at the intersection of technology and customer engagement with a global leader in automation.

Qualifications

• Bachelor’s degree in Engineering or another relevant technical discipline.
• Approximately 2-3 years of professional experience in a related environment.
• Interest in the intersection of technical solutions, customer engagement and commercial activities.
• Good analytical and problem-solving skills.
• Strong communication and collaboration with customers and cross-functional teams.
• Proficient written and spoken English for an international environment.

Responsibilities

• Work with Sales, technical teams and customers to understand service requirements and identify suitable service solutions.
• Support preparation of technical and commercial service proposals based on customer needs, capabilities and costs.
• Coordinate service delivery with internal teams: Technical Support, Field Services, Customer Operations, Manufacturing Services and Sales.
• Support customer communication throughout the service lifecycle and ensure service expectations are understood.
• Coordinate service agreements including reviews, delivery activities and issue resolution.
• Support service agreement renewals and identify opportunities for additional services.
• Maintain accurate product, system and service agreement information in relevant systems.
• Develop understanding of service pricing, costs, profitability and commercial aspects of delivery.
• Identify opportunities to improve service processes, tools and customer experience.

Skills

Technical mindset

Customer engagement

Analytical thinking

Cross-functional collaboration

Clear communication

Education

Bachelor’s degree in Engineering

Job description

Job Description:

In This Role, Your Responsibilities Will Be:

• Work closely with Sales, technical teams, and customers to understand technical service requirements and identify suitable service solutions.
• Support the preparation of technical and commercial service proposals based on customer needs, delivery capabilities, and costs.
• Coordinate service delivery activities with internal teams such as Technical Support, Field Services, Customer Operations, Manufacturing Services, and Sales.
• Support customer communication throughout the service lifecycle and help ensure that service expectations and commitments are clearly understood.
• Coordinate assigned service agreements, including service reviews, delivery activities, and resolution of service-related issues.
• Support service agreement renewals and identify opportunities for additional services based on customer requirements.
• Maintain accurate product, system, and service agreement information in relevant systems and tools.
• Develop an understanding of service pricing, costs, profitability, and the commercial aspects of technical service delivery.
• Identify opportunities to improve service processes, tools, and the overall customer experience.

Who You Are:

• You have a technical mindset and enjoy understanding how products, systems, and services work.
• You enjoy working with customers and are interested in combining your technical knowledge with business and commercial activities.
• You communicate clearly and confidently and are comfortable working with both technical and non-technical stakeholders.
• You are analytical and solution-oriented, with the ability to understand customer requirements and translate them into practical solutions.
• You are organized and comfortable coordinating activities across different teams and priorities.
• You are curious, eager to learn, and motivated to develop your career in a customer-facing technical and commercial environment.

For This Role, You Will Need:

• Bachelor’s degree in Engineering or another relevant technical discipline.
• Approximately 2-3 years of professional experience in an engineering, technical, customer-facing, service, sales support, application engineering, project engineering, or related environment.
• Strong interest in developing your career at the intersection of technical solutions, customer engagement, and commercial activities.
• Good analytical and problem-solving skills.
• Strong communication skills and the ability to collaborate effectively with customers and cross-functional teams.
• Good written and spoken English, as you will work in an international environment.

Preferred Qualifications That Set You Apart:

• Previous experience in a customer-facing engineering, technical sales, sales support, service engineering, application engineering, or project engineering role.
• Exposure to manufacturing, electronics, semiconductor, automation, industrial, or other high-tech environments.
• Experience supporting technical quotations, proposals, service agreements, or maintenance programs.
• Commercial awareness or an interest in developing knowledge of pricing, costs, profitability, and customer value.
• Experience working with international or cross-functional teams.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

WHY EMERSON

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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