Technical Support Specialist (Remote)

TalentPop App; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Annual performance-based increases

Paid time off

Health and dental insurance

Holiday bonuses

Permanent work-from-home setup

Career advancement opportunities

Job summary

TalentPop App is hiring a Technical Support Specialist in Mumbai to provide support for a sophisticated SaaS platform. Candidates should bring at least 2 years of technical support experience, with strong troubleshooting abilities and excellent communication skills. This role involves guiding customers through implementations and serving as a product expert. The position offers a permanent work-from-home setup, health benefits, and opportunities for career growth. If you love solving complex problems and are eager to advance your skills, apply now.

Qualifications

• 2+ years of technical support experience, ideally in SaaS.
• Strong troubleshooting and analytical skills.
• Excellent written communication abilities.

Responsibilities

• Provide technical support via chat and Slack.
• Troubleshoot integrations and configurations.
• Support onboarding and product implementation.

Skills

Technical support experience

Troubleshooting

Analytical thinking

Written communication

Explaining technical concepts

Tools

Zendesk

Gorgias

Job description

About the Role

We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.

Key Responsibilities

• Provide technical support via chat and Slack
• Troubleshoot integrations, automations, and configurations
• Support onboarding and product implementation
• Create and maintain help center documentation

What Success Looks Like

• High CSAT and fast response times
• Strong first‑contact resolution rate
• Consistent knowledge base contributions
• Successful support of onboarding and setup
• Recognized as a product expert internally

Qualifications

• 2+ years of technical support experience (SaaS required)
• Strong troubleshooting and analytical thinking
• Experience with Zendesk or Gorgias preferred
• Strong written communication skills
• Comfortable explaining technical concepts to non‑technical users

Ideal Candidate

• Proactive and resourceful
• Strong problem‑solver
• Professional and well‑spoken
• Comfortable joining customer calls (Google Meet)
• Eager to learn and grow

Tech & Work Requirements

• Minimum of Core i3 or Ryzen 3 with at least 8 GB RAM
• 30 Mbps internet connection (LAN) + backup connection required
• Reliable power source and backup setup

Perks & Benefits

• Annual performance‑based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work‑from‑home setup
• Opportunities for career advancement as we continue to grow

Ready to Join Us?

If you’re someone who enjoys solving complex problems, learning new systems, and going beyond surface‑level support, this role is for you. We’re looking for driven individuals who are resourceful, proactive, and ready to grow into a product expert.

Apply today and take the next step in your technical support career.