Customer Support Executive

Magnet Brains Learning Foundation; Bhopal; On-site; INR 300,000 - 540,000; Full time

Job summary

Magnet Brains Learning Foundation in India is seeking a proactive Customer Support Executive (Technical Support) to deliver exceptional support experiences for our SaaS products. You will assist customers with onboarding, setup, configuration, and adoption via email, chat, and virtual meetings.

The ideal candidate holds a technical degree and has hands-on knowledge of APIs, REST, webhooks, JSON, and Postman, along with strong English communication and problem-solving skills.

Qualifications

• Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT) or equivalent technical field.
• Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman and SaaS platforms.
• Excellent written and verbal communication skills in English.
• Strong analytical, troubleshooting, and problem-solving abilities.
• High level of ownership, accountability, and attention to detail.
• Ability to manage customer interactions professionally and independently.

Responsibilities

• Provide technical and functional support to customers through email, chat, and virtual meetings.
• Assist customers with product onboarding, setup, configuration, and adoption.
• Troubleshoot application, integration, configuration, and workflow-related issues.
• Analyze customer requirements and provide accurate, timely, and effective solutions.
• Identify configuration issues, user errors, and product defects, escalating cases with proper documentation when required.
• Address customer inquiries related to subscriptions, renewals, upgrades, billing, and account management.
• Ensure adherence to defined SLAs while managing multiple support requests.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions within support systems.
• Collaborate with Product, Development, and Customer Success teams to facilitate timely issue resolution.
• Continuously enhance product knowledge and stay updated on integrations, APIs, automation workflows, and industry best practices.
• Contribute to customer satisfaction, retention, and overall service excellence.

Skills

API/REST

Troubleshooting

Customer communication

SaaS platforms

Postman

Automation workflows

Problem solving

Education

B.Tech / BCA / MCA / B.Sc. CS/IT or equivalent

Tools

Postman

API testing

Job description

Customer Support Associate (Technical Support)

Department: Customer Support

Employment Type: Full-Time

About the Role

We are seeking a proactive and customer-focused Customer Support Executive (Technical Support) to deliver exceptionalsupport experiences and ensure customer success with our SaaS products. The ideal candidate will possess strong technical aptitude, excellent communication skills, and the ability to troubleshoot and resolve customer issues efficiently while maintaining high service standards.

Key Responsibilities

• Provide technical and functionalsupport to customersthrough email, chat, and virtual meetings.


• Assist customers with product onboarding,setup, configuration, and adoption.


• Troubleshoot application, integration, configuration, and workflow-related issues.


• Analyze customer requirements and provide accurate, timely, and effective solutions.


• Identify configuration issues, user errors, and product defects, escalating cases with proper documentation when required.


• Address customer inquiriesrelated to subscriptions, renewals, upgrades, billing, and account management.


• Ensure adherence to defined Service Level Agreements(SLAs) while managing multiple support requests.


• Maintain accurate and detailed records of customer interactions, issues, and resolutions within support systems.


• Collaborate with Product, Development, and Customer Successteamsto facilitate timely issue


• Continuously enhance product knowledge and stay updated on integrations, APIs, automation workflows, and industry best practices.


• Contribute to customersatisfaction,retention, and overallservice excellence.

Required Qualifications

• Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent technical


• Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS platforms, and automation workflows.


• Excellent written and verbal communication skillsin English.


• Strong analytical, troubleshooting, and problem-solving abilities.


• High level of ownership, accountability, and attention to detail.


• Ability to manage customer interactions professionally and independently.

Preferred Experience

• 0–3 years of experience in Technical Support, Product Support, SaaS Support, Customer Support, or a related role.


• Fresh graduates with strong technical fundamentals, excellent communication skills, and a customer-first mindset are encouraged to apply.