Technical Program Manager

videonetics; Ahmedabad District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

videonetics is seeking a senior Technical Program Manager to lead delivery for a flagship enterprise account and drive growth across product, engineering, and sales teams. You will own end-to-end project execution, governance, and customer relationships to ensure successful deployments and renewal opportunities.

The role requires 6-10 years in TPM/Delivery, strong stakeholder management, and experience with SOWs, contracts, and OEM partnerships.

Qualifications

• 6-10 years in Technical Program Management or Delivery Management, preferably in SaaS or enterprise tech.
• Strong track record managing large enterprise accounts with multiple stakeholders.
• Excellent commercial sense for upsell/cross-sell and contract negotiations.
• Experience with SOWs, contracts, and governance frameworks.
• Prior exposure to OEM partnerships is a plus.

Responsibilities

• Serve as single point of contact for enterprise project updates, escalations, and stakeholder communications.
• Own end-to-end project delivery from SOW through go-live, ensuring timelines and quality.
• Coordinate with Product, Engineering, Pre-Sales, and QA to align deliverables and remove blockers.
• Negotiate and execute SOWs with legal, finance, and sales teams.
• Maintain risk registers, governance cadences, and status dashboards.
• Anchor QBRs to review satisfaction and roadmap alignment with the customer.
• Drive upsell opportunities and manage account-level revenue tracking.
• Build executive relationships to position as a strategic technology partner.

Skills

Technical PM

Delivery Management

SaaS / AI

Stakeholder Mgmt

SOWs & Contracts

OEM Partnerships

Executive Engagement

PMP / PRINCE2

Enterprise Accounts

Job description

We are looking for a high-impact Technical Program Manager to drive enterprise project execution and strategic account growth for our flagship Conglomerate Client. This is a senior, highly visible role that sits at the intersection of delivery excellence and enterprise sales - requiring both sharp operational rigor and a commercial mindset.

You will be the single point of contact for one of our most strategic enterprise accounts, owning end-to-end project delivery, stakeholder relationships, and revenue growth targets.

Key Responsibilities

A. Project Execution & Delivery (70%)

• Serve as the primary external Point of Contact for all project updates, escalations, and communications with Enterprises stakeholders across business units.
• Own end-to-end project execution for all ongoing deployments - from SOW sign-off through go-live - ensuring timelines, milestones, and quality standards are consistently met.
• Drive internal coordination across Product, Engineering, Pre-Sales, and QA teams to align on deliverables, resolve dependencies, and eliminate blockers.
• Review, negotiate, and execute Statement of Work (SOW) agreements in collaboration with legal, finance, and sales teams - both internally and externally.
• Proactively identify and elevate commercial and technical risks that could impact delivery timelines or customer outcomes; maintain a live risk register with mitigation plans.
• Manage structured governance cadences - weekly project updates, monthly business reviews, and quarterly CSAT reviews - to track progress, surface gaps, and drive accountability.
• Anchor quarterly business reviews (QBRs) with the customer to assess satisfaction, close delivery gaps, and align on the roadmap ahead.
• Escalate red flags, delivery risks, or account health concerns to the Head of Enterprise Sales in a timely and structured manner.
• Maintain accurate project documentation, dashboards, and status reports accessible to both internal and external stakeholders.

B. Revenue Growth & Commercial Accountability (30%)

• Own and drive upsell and cross-sell revenue of ₹5 Cr annually within Enterprises, focused exclusively on Enterprise Business - identifying expansion opportunities across new business units, use cases, and product lines.
• Establish and nurture OEM partnerships that contribute to top-line revenue growth and improve EBITDA margins - identifying the right partners, structuring commercial arrangements, and driving joint GTM motions.
• Collaborate with the Enterprise Sales head to build account plans that map customer strategic priorities to our product capabilities and identify whitespace for growth.
• Track account-level revenue performance, forecast accuracy, and pipeline health - providing regular updates to sales leadership.
• Participate in commercial negotiations and contract renewals, ensuring pricing, scope, and terms reflect the value delivered.
• Build executive-level relationships within Enterprises to position the company as a long-term strategic technology partner, not just a vendor.

What We're Looking For

• 6-10 years of experience in Technical Program Management, Delivery Management, or a hybrid delivery + sales role - preferably in SaaS, AI, or enterprise technology.
• Proven track record managing large, complex enterprise accounts with multiple internal and external stakeholders.
• Strong commercial acumen - ability to identify upsell opportunities, own revenue targets, and participate meaningfully in commercial conversations.
• Exceptional stakeholder management skills - comfortable engaging CXOs, business heads, and technical teams with equal confidence.
• Experience managing SOWs, project contracts, and delivery governance frameworks.
• Familiarity with enterprise software deployment lifecycles - including product rollout, integration, QA, and hypercare phases.
• Strong analytical and communication skills - ability to distil complex project status into crisp executive updates.
• Experience working with or establishing OEM/technology partnerships is a strong plus.
• PMP, PRINCE2, or equivalent certification preferred but not mandatory.
• Prior experience with large Indian conglomerates or enterprise accounts (Adani, Reliance, Tata, L&T etc.) is a significant advantage.