Technical Customer Success Manager

Alyssum Global Services; Dadri; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Alyssum Global Services is seeking a data-driven professional to lead onboarding, analyze data, and translate business needs into actionable data integrations on our platform. You will manage multiple onboarding projects and coordinate with Product, R&D, QA, and Sales to ensure smooth adoption and issue resolution.

You will analyze raw customer data to reveal business logic, identify data gaps, and propose proactive solutions while communicating findings to both technical and non-technical

Qualifications

• 2+ years as Data Analyst or similar data-driven technical role.

Responsibilities

• Lead customer onboarding, understand business needs, guide data integration, and support customer training and adoption.

Skills

Advanced SQL

Data analysis

Data modelling

BI tools

Cross-functional collaboration

Project management

Communication

Self-driven

Ambiguity handling

Tools

SQL

BI tools

Semantic layer design

Job description

Key Responsibilities

• Lead customer onboarding understand business needs, guide data integration, and support customer training and adoption.
• Manage multiple projects simultaneously, coordinating with cross-functional stakeholders to ensure smooth onboarding and issue resolution.
• Analyse raw customer data to uncover underlying business logic and ensure accurate integration with our platform
• Identify data gaps, inconsistencies, or edge cases and proactively propose solutions
• Perform data analysis to evaluate customer usage, product adoption, and system performance.
• Communicate findings effectively to both technical and non-technical audiences through compelling data stories.
• Define and refine success metrics in areas lacking benchmarks and continuously improve reporting processes.
• Coordinate onboarding timelines, deliverables, and dependencies across multiple teams.

Requirement

• 2+ years of experience as a Data Analyst, Business Analyst, Solution Engineer, or a similar data-driven technical role - MUST
• 2+ years of experience as a Technical Customer Success, Technical Account Manager, or a similar customer-facing role.
• Advanced SQL skills and experience working with large datasets.
• Ability to analyse and reverse-engineer business logic from unfamiliar datasets.
• Excellent problem-solving skills and a structured, investigative mindset.
• Experience with data modelling, metric design.
• Experience with BI tools and semantic layer design.
• Proven ability to manage multiple onboarding projects and priorities in a fast-paced environment.
• Experience working cross-functionally with internal teams such as Product, R&D, QA, and Sales.
• Strong project management and communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Highly self-driven, with the ability to learn quickly and operate independently in dynamic environments.
• Comfortable operating in ambiguous environments and helping define structure where none yet exists.
• Customer-first mindset with a high level of ownership and accountability.
• Bonus: Familiarity with GenAI, RAG frameworks, or natural language query tools