Technical Manager

World Wide Technology; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Health, Dental, and Vision Care

Competitive pay

Paid Time Off

Job summary

World Wide Technology is seeking an experienced Infrastructure Services Engineering Manager in Pune, India. This role emphasizes leadership, growth, and a high-performing team culture, ensuring engineers have the right tools and support. You will collaborate with diverse teams while driving continuous learning and coaching.

Key benefits include health care, competitive pay, and paid time off. Join us in fostering an inclusive environment centered on career success.

Qualifications

• Proven experience in managing diverse teams across multiple projects.
• Strong technical background in infrastructure domains.
• Hands-on experience with cloud platforms like AWS or Azure.

Responsibilities

• Lead, mentor, and support a team of infrastructure engineers.
• Manage staffing, utilization, and capacity planning.
• Drive career development and continuous learning.

Skills

Engineering leadership

Networking

Unified Communications

Cloud platforms (AWS/Azure)

Mentoring and Coaching

Interpersonal skills

Job description

Job Summary

The Infrastructure Services Engineering Manager is a proven leader responsible for nurturing, developing, and supporting a team of engineers working across customer engagements. Reporting to a Senior Manager, this role focuses on career growth, productivity, and overall success of engineering talent rather than direct project execution. The manager ensures engineers are equipped with the right tools, knowledge, and guidance to excel, while fostering a collaborative, inclusive, and high‑performing team culture.

Responsibilities

• Lead, mentor, and support a diverse team of infrastructure engineers (full‑time and contractors)
• Drive career development, coaching, and continuous learning for direct reports
• Manage staffing, utilization, and capacity planning across professional services engagements
• Act as an escalation point for engineering‑related customer issues
• Collaborate with peer managers to achieve practice and organizational goals
• Ensure adherence to delivery methodologies, standards, and best practices
• Conduct performance evaluations and provide constructive feedback
• Build and maintain relationships with subcontractors and external partners
• Evaluate and improve engineering processes to enhance quality, efficiency, and profitability
• Promote a culture of collaboration, inclusion, and continuous improvement

Qualifications

• Proven experience in engineering leadership or people management roles, managing diverse teams across multiple projects or service lines
• Strong technical background across infrastructure domains, including networking (routing, switching, SD‑WAN), unified communications (UC, UCCE, VoIP), wireless (WiFi), data center, security, and end‑user computing (EUC)
• Hands‑on experience with cloud platforms such as AWS and/or Azure, along with exposure to automation tools and frameworks
• Solid understanding of professional services delivery models and customer engagement practices
• Ability to effectively balance people management responsibilities with technical oversight
• Excellent interpersonal and conflict resolution skills with the ability to manage diverse teams
• Strong mentoring and coaching mindset with a focus on career development and employee growth
• Effective communication and stakeholder management skills across all organizational levels
• Demonstrated ability to build inclusive, collaborative, and high‑performing teams
• Strong organizational, planning, and decision‑making capabilities

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, On‑site Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.