Technical Lead – Veeva CRM

Winwire Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WinWire Technologies seeks an Offshore Technical Lead with proven Veeva CRM and Veeva Align expertise to lead solution delivery for key pharmaceutical clients. You will bridge onsite stakeholders and offshore teams, drive module configurations, and oversee deployments in regulated environments.

You will mentor teammates, drive integrations with Salesforce and analytics tools, and ensure quality, compliance, and timely delivery across SIT/UAT cycles in a global delivery model.

Qualifications

• 8+ years hands-on experience in Veeva CRM configuration and support.

Responsibilities

• Lead the configuration, implementation, and support of Veeva CRM modules, including Call Reporting, Account Management, Events, and Scheduling.
• Manage Veeva Align activities including roster planning, territory alignments, field force hierarchy management, and alignment cycles.
• Collaborate with onsite leads, business analysts, and client stakeholders to translate requirements into scalable Veeva solutions.
• Provide technical oversight and ownership of delivery for assigned modules, ensuring quality, performance, and compliance.
• Drive integrations between Veeva CRM/Align and Salesforce Service Cloud, Veeva Vault, MDM platforms, and downstream reporting tools.
• Participate in project planning, sprint grooming, backlog reviews, and provide input into timelines and resource planning.
• Conduct code/configuration reviews and mentor junior team members on best practices and standards.
• Support testing cycles (SIT/UAT) and address defects with timely resolutions.
• Maintain documentation, SOPs, and training materials to support system use and compliance.
• Continuously monitor CRM/Align performance and suggest enhancements or automation opportunities.

Skills

Veeva CRM configuration

Veeva Align

Salesforce platform

Integration frameworks

SIT/UAT support

Tools

Salesforce

Tableau

Veeva Vault

Job description

• Home
• Careers
• Technical Lead – Veeva CRM

Technical Lead – Veeva CRM

Experience: 8+ Years

Location: Bangalore / Hyderabad

Role Summary

We are seeking a dynamic and technically strong Offshore Technical Lead with proven experience in Veeva CRM and Veeva Align to lead solution delivery and support for key pharmaceutical clients. The role requires deep domain expertise in life sciences commercial operations, technical proficiency in Veeva product configuration, and the ability to manage module-level responsibilities independently within a global delivery model.As a Module Lead, you will act as a bridge between onsite stakeholders and the offshore delivery team. You will be accountable for gathering business requirements, translating them into actionable technical solutions, and overseeing the delivery of Veeva CRM and Align modules. This includes managing system configurations, integrations, UAT support, and deployment activities in compliance with industry regulations like GxP and 21 CFR Part 11.

This role requires strong analytical and communication skills to work closely with business teams, IT counterparts, and other team members. You will also contribute to solution accelerators, reusable assets, and knowledge management to support practice-level growth and delivery excellence.

Why This Role Matters

This role ensures reliable, scalable, and high-quality delivery of Comm Ops Veeva CRM capabilities that power customer engagement.

What You’ll Do

• Lead the configuration, implementation, and support of Veeva CRM modules, including Call Reporting, Account Management, Events, and Scheduling.
• Manage Veeva Align activities, including roster planning, territory alignments, field force hierarchy management, and alignment cycles.
• Collaborate with onsite leads, business analysts, and client stakeholders to gather requirements and transform them into scalable Veeva solutions.
• Provide technical oversight and take ownership of delivery for assigned modules, ensuring quality, performance, and compliance.
• Drive integration efforts between Veeva CRM/Align and third-party systems such as Salesforce Service Cloud, Veeva Vault, MDM platforms, and downstream reporting tools.
• Participate in project planning, sprint grooming, backlog reviews, and provide input into timelines, effort estimation, and resource planning.
• Conduct code/configuration reviews and provide guidance to junior team members on best practices and standards.
• Support testing cycles (SIT/UAT) and address defects with timely resolutions.
• Maintain documentation, SOPs, and training materials to support system use and compliance requirements.
• Continuously monitor CRM/Align performance and suggest enhancements or automation opportunities to improve operational efficiency.
• Collaborate with project managers and solution architects to ensure alignment with broader program goals and architecture standards.

Tech Stack Snapshot

Veeva CRM, Veeva Align, Salesforce

Must-Have Skills

8+ years of hands-on experience in Veeva CRM configuration and support.

– 5+ years of experience in Veeva Align including roster and territory setup, alignment execution, and planning cycle support.

– 3+ years of experience working with Salesforce platform and knowledge of CRM/SFA data models.

– 4+ years of experience with integration frameworks, data flow, and impact analysis across systems.

– Knowledge of Salesforce Platform

Good to Have

• Good to have Salesforce development experience.
• – Salesforce Life Sciences (LS) / Veeva Vault CRM Architecture
• – MyInsights (X-Pages) and its integration with Tableau and other analytics/reporting platforms
• – AI capabilities and use cases within the Veeva ecosystem

What Success Looks Like (6–12 Months)

• We are seeking a dynamic and technically strong Tech Lead with proven experience in Veeva CRM and Veeva Align to lead solution delivery and support for key pharmaceutical clients.
• The role requires deep domain expertise in life sciences commercial operations, technical proficiency in Veeva product configuration, and the ability to manage module-level responsibilities independently within a global delivery model.

Why Join WinWire: Your Path to Professional Excellence in the Age of AI

As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:

• AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology. Read Press Release
• Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist — reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft. Learn more about our MSFT relationship
• Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization. Read Press Release
• Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point — it is a proven, recognized commitment to creating an environment where people genuinely thrive. Watch video
• People-First Environment: With a strong 4.0 Glassdoor rating , our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
• Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.

Working at WinWire

Our Culture Score