Senior Solutions Consultant

WorkSpan Inc.; Bengaluru; Hybrid; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Equity and bonus

Medical insurance

Wellness stipend

Parental leave

Work from home

Job summary

WorkSpan Inc. in Bengaluru, India, seeks a Senior Professional Services Consultant to implement CRM/ERP solutions across Enterprise and B2B SaaS. You will learn WorkSpan platform deeply, map business processes, configure data models, and lead customer workshops.

You will mentor juniors, collaborate with product and engineering, drive CRP/SIT/UAT cycles, and ensure on-time delivery while upholding quality and customer success.

Qualifications

• 5–8 years of professional services experience in CRM/ERP or B2B SaaS implementations.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Hands-on experience with CRP, SIT, UAT, and go-live tasks.

Responsibilities

• Execute implementation tasks across new projects, enhancements, and expansions spanning Enterprise, Ecosystem, Marketplace, and Hyperscaler editions.
• Learn and develop deep expertise in the WorkSpan platform, data model, and implementation methodology.
• Configure data model, templates, integrations, and reports as directed by the Engagement Principal.
• Participate in CRP, SIT, UAT, and go-live/cutover activities.
• Own customer-facing delivery for assigned workstreams and manage stakeholder expectations.
• Document requirements, specifications, and test cases; support data conversion and migration.
• Collaborate with product, engineering, and support to log, track, and resolve issues.
• Follow implementation methodology to deliver consistently and improve templates.
• Manage tasks within timelines and escalate blockers promptly.

Skills

Communication

Project execution

Data migration

Middleware

Salesforce

AI tools

Python/Java

Partner ecosystems

Education

Bachelor's degree in CS/IT

Tools

Webmethods

Power Automate

Salesforce CRM

Job description

The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.

WorkSpan is building the world’s largest, trusted co-selling network.

WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.

With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.

Join our team for the opportunity to:

• Own your results and make a tangible impact on the business
• Develop a deep understanding of GTM working closely with leadership across sales & marketing
• Work with driven, passionate people every day
• Be a part of an ambitious, supportive team on a mission

Company Perks & Benefits

Competitive salary, equity, and performance bonus

Medical insurance ️ Monthly Wellness Stipend

Paid maternity and paternity leave

Work from Home

We created the fast-growing Ecosystem Business Management category

We're growing rapidly, and the sky's the limit — we just raised a Series C to help us expand

Work with a talented team you'll learn a lot from

We care about delivering value to our awesome customers ️ We are flexible in our opinions and always open to new ideas We innovate continuously, with a focus on long-term success

We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates worldwide.

Buddy system: It's dangerous to go alone, so we got you a buddy

Your buddy will be mentoring you, but he/she will also be your friend and your first point of contact during the onboarding period.

We Raised our Series C for $30M in 2022: https://bit.ly/3RUnTaa

Our values: https://www.workspan.com/careers/

Responsibilities

1. Execute implementation tasks for WorkSpan's customers across new projects, enhancements, and expansions. Projects span WorkSpan's full product portfolio including Enterprise, Ecosystem, Marketplace, and Hyperscaler editions.
2. Learn and develop deep expertise in the WorkSpan platform, data model, business processes, prescriptive packages,and implementation methodology.
3. Configure the data model, templates, integration setups, and reports as directed by the Engagement Principal, ensuring quality and accuracy of deliverables.
4. Participate in and facilitate key project activities including CRP (Conference Room Pilot), SIT (System Integration Testing), UAT (User Acceptance Testing), and go-live/cutover tasks.
5. Own customer-facing delivery for assigned workstreams — conduct working sessions, gather requirements, present solutions, and manage expectations directly with customer stakeholders.
6. Document functional requirements, configuration specifications, and test cases based on inputs from customers and senior team members.
7. Support data conversion and migration activities — mapping, cleansing, validation, and load verification from legacy systems.
8. Actively contribute to project status updates and customer meetings under the guidance of the Engagement Principal.
9. Mentor and guide junior consultants on the project team, sharing domain knowledge, reviewing work, and supporting their ramp-up on the WorkSpan platform.
10. Collaborate with internal product, engineering, and support teams to log, track, and resolve issues and product questions.
11. Follow WorkSpan's implementation methodology to deliver projects consistently, and proactively suggest improvements to templates and processes.
12. Manage assigned tasks and deliverables within project timelines, escalating blockers to the Engagement Principal in a timely manner.

Skills

1. 5–8 years of professional services experience in market-leading CRM, ERP, or enterprise / B2B SaaS applications. Must have hands-on experience implementing end-to-end business process flow.
2. Bachelor's degree in Computer Science, Information Technology, or a related field.
3. Hands-on experience in project execution activities including CRP, SIT, UAT test cycles, status reporting, and go-live tasks.
4. Good techno-functional or business process knowledge in the applications you have worked on.
5. Familiarity with data conversion/migration processes from legacy systems to new platforms.
6. Familiarity with partner ecosystems, co-sell motions, channel sales, or alliance management is a strong advantage — understanding of how technology companies collaborate with partners to drive joint revenue will accelerate ramp-up significantly.
7. Strong written and verbal communication skills; able to articulate product capabilities and project status clearly to customers and internal stakeholders.
8. Experience with integration middleware such as Webmethods or MS Power Automate is aplus. Exposure to any programming language (Python, Java, Shell Scripting, PL/SQL) is an added advantage. Knowledge of Salesforce CRM is a plus.
9. Familiarity with AI-powered tools relevant to professional services delivery — such as tools for automated documentation, intelligent testing assistance, or project management — and a willingness to adopt and experiment with emerging AI capabilities to improve delivery quality and speed.

WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship, or any other characteristic protected by law