TECHNICAL LEAD - Oracle Cloud

Happiest Minds Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru seeks an OCI Cloud Support Engineer to provide L2/L3 support for Oracle Cloud Infrastructure environments, ensuring high availability and SLA compliance. You will manage OCI Compute, Networking, Storage, and IAM, and implement automation using OCI CLI and Terraform.

The role requires 3–7 years of cloud/infrastructure experience, strong OCI expertise, ITSM tooling familiarity, and readiness for 24x7 on-call rotations in an on-site setting.

Qualifications

• 3–7 years of experience in Cloud/Infrastructure Support.
• Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
• Experience with ITSM tools (ServiceNow preferred).
• Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
• Understanding of Backup, DR, Security, and Identity Management concepts.

Responsibilities

• Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
• Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
• Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
• Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
• Support IAM: users, groups, compartments, policies, and access controls.
• Perform incident, problem, and change management following ITIL processes.
• Coordinate with Oracle Support for SR management and RCA closure.
• Support DR/BCP activities, including backups, restores, and DR drills.
• Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
• Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
• Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
• Create and maintain operational documentation, SOPs, and runbooks.

Skills

OCI Core Services

Linux/Oracle Linux

Networking fundamentals

ITSM tools (ServiceNow)

Terraform / IaC

OCI CLI

Security concepts

Tools

Terraform / IaC

OCI CLI

Monitoring tools

Job description

OCI Cloud Support Engineer

The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems.

Key Responsibilities

• Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
• Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
• Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
• Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
• Support IAM: users, groups, compartments, policies, and access controls.
• Perform incident, problem, and change management following ITIL processes.
• Coordinate with Oracle Support for SR management and RCA closure.
• Support DR/BCP activities, including backups, restores, and DR drills.
• Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
• Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
• Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
• Create and maintain operational documentation, SOPs, and runbooks.

Required Skills & Experience

• 3?7 years of experience in Cloud / Infrastructure Support roles.
• Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
• Solid knowledge of:
  • OCI Core Services (Compute, VCN, Load Balancer, Storage)
  • Linux administration (Oracle Linux / RHEL)
  • Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
• Experience with ITSM tools (ServiceNow preferred).
• Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
• Understanding of Backup, DR, Security, and Identity Management concepts.

Good to Have

• OCI Architect or OCI Operations certifications
• Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure)
• Kubernetes / OKE exposure
• Database awareness (Oracle DB basics)

Soft Skills

• Strong troubleshooting and analytical skills
• Clear customer communication and stakeholder management
• Willingness to work in 24x7 shifts / on-call rotations
• Documentation and process discipline mindset

Oracle Cloud