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Vachi HR India Private Limited seeks an experienced Technical Lead to design, develop, and deploy scalable software systems focused on Conversational AI and Voice AI platforms. This hands-on IC leadership role involves architecture design, coding, and guiding a small team of developers.
The candidate will balance technical leadership with deep hands-on engineering, ensuring scalability, reliability, and high engineering standards while collaborating with product teams and clients.
Our client is a fast-growing, US-headquartered enterprise AI company with 250+ employees and offices across North America, Europe, Australia and India. They build agentic AI solutions that automate and improve customer experience for large enterprises.
Their platform runs AI agents that handle customer conversations across voice, chat, email and digital channels in 80+ languages. It also gives human support teams real-time assistance, automated quality scoring and customer-sentiment insights. Unlike most AI vendors, they don't just provide the technology.
They build, deploy and run the entire operation for their clients, and their deployments go live in weeks rather than months. Their clients come from healthcare, insurance, telecom, utilities, retail, travel, automotive and BPO. The platform is SOC 2 Type II certified and HIPAA and GDPR compliant.
Pune, work from office
We are seeking an experienced Technical Lead to lead the design, development, and deployment of scalable software systems with a strong focus on Conversational AI and Voice AI platforms. This role is a hands‑on Individual Contributor (IC) leadership position, where the Technical Lead will actively participate in architecture design, system development, and production deployment, while also guiding a team of developers.
The ideal candidate will combine technical leadership with deep hands‑on engineering expertise, contributing directly to code while ensuring system scalability, reliability, and high engineering standards.
The role also requires effective stakeholder management, including collaboration with internal product teams and interaction with clients. A strong R&D; mindset is essential, with the ability to explore emerging technologies and develop innovative AI‑driven solutions.