About The Role
We are seeking an experienced and visionary Engineering Manager to lead the development of our cutting‑edge AI Agentic product focused on Conversational Intelligence. In this strategic role, you will build, architect, and manage a high‑performing engineering team while driving the technical vision and product excellence. You will be responsible for both technical leadership and people management, fostering innovation while delivering world‑class AI solutions.
Key Responsibilities
- Build and manage a talented engineering team, conducting recruitment, onboarding, and continuous skill development.
- Architect scalable and robust technical solutions for AI agentic systems and conversational intelligence platforms.
- Define technical roadmaps, establish best practices, and ensure code quality across the team.
- Collaborate closely with product, design, and other stakeholders to translate requirements into elegant technical implementations.
- Lead technical design reviews, architecture discussions, and foster a culture of continuous improvement.
- Drive innovation in AI/ML applications, Natural Language Processing (NLP), and conversational AI systems.
- Ensure system reliability, performance optimization, and adherence to security and compliance standards.
- Mentor and develop team members, providing career growth opportunities and fostering technical excellence.
- Communicate effectively with leadership on technical progress, challenges, and strategic initiatives.
Required Qualifications
- 7+ years of software engineering experience with at least 3+ years in engineering management or technical leadership roles.
- Strong background in building and scaling distributed systems, microservices, and cloud‑based architectures.
- Demonstrated expertise in AI/ML technologies, including experience with large language models (LLMs) and NLP.
- Experience building conversational AI systems, chatbots, or similar intelligent systems.
- Proficiency in modern programming languages (Python, Java, Go, Node.js, or similar).
- Proven track record in hiring, developing, and retaining high‑performing engineering teams.
- Strong communication and cross‑functional collaboration skills.
- Experience with modern development practices including CI/CD, containerization (Docker/Kubernetes), and version control.
- Track record of delivering high‑quality products on schedule.
Preferred Qualifications
- Deep knowledge of SIP (Session Initiation Protocol) and VoIP technologies.
- Experience with CCaaS (Contact Center as a Service) platforms and related telecommunications infrastructure.
- Familiarity with real‑time communication systems, media processing, or streaming technologies.
- Experience with webhook integration and event‑driven architectures.
- Knowledge of telecommunications standards and compliance requirements (HIPAA, GDPR, etc.).
- Experience with prompt engineering, fine‑tuning LLMs, or retrieval‑augmented generation (RAG) systems.
- Background in building APIs, SDKs, or developer tools.
- Master's degree in Computer Science, Engineering, or related field.
Technical Stack & Platforms (Experience with any of these is a plus)
- Languages: Python, Java, Go, C++, JavaScript/TypeScript.
- Cloud Platforms: AWS, Google Cloud, Azure.
- Messaging/Streaming: Apache Kafka, RabbitMQ, Redis, AWS SQS.
- Databases: PostgreSQL, MongoDB, Elasticsearch, DynamoDB.
- ML/AI Frameworks: TensorFlow, PyTorch, Hugging Face, LangChain, OpenAI/Anthropic APIs.
- DevOps & Infrastructure: Kubernetes, Docker, Terraform, Jenkins, GitHub Actions.
- Monitoring & Observability: Datadog, New Relic, Prometheus, ELK Stack.
What We're Looking For
- A strategic thinker who can balance immediate delivery with long‑term technical vision.
- A people leader with a passion for developing talent and building inclusive, high‑performing teams.
- An architect at heart who enjoys solving complex technical problems in the AI/conversational intelligence space.
- Someone with a growth mindset who thrives in fast‑paced, dynamic environments.
- A collaborator who works effectively across teams and communicates complex technical concepts clearly.
Why Join Us
- Lead cutting‑edge AI and conversational intelligence initiatives that impact millions of users.
- Build and mentor a world‑class engineering team.
- Influence product and technical strategy at a senior level.
- Work with state‑of‑the‑art technologies and ML/AI frameworks.
- Competitive compensation and equity packages.
- Flexible work arrangements and professional development opportunities.