Conversational AI Engineering Manager

FPS Innovation Labs; Maharashtra; Remote; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits

Vision benefits

Career growth opportunities

Competitive compensation

Job summary

FPS Innovation Labs seeks a Conversational AI Engineering Manager to lead engineering teams across multiple levels, guiding delivery and career growth. The role focuses on building reliable AI systems, aligning with product needs and client expectations in a fully remote setup.

You will drive agile execution, CI/CD discipline, and knowledge-driven conversational experiences using Cognigy or Amazon Lex, while ensuring high quality and safe handoffs to live agents.

Qualifications

• Proven experience leading software/AI teams.
• Strong architectural and delivery leadership.
• Excellent communication with clients and stakeholders.

Responsibilities

• Lead engineers across levels (L1–L5) and foster career growth.
• Own delivery planning, prioritization, scope, and risk across concurrent projects.
• Define and enforce agile rhythms, CI/CD practices, and quality standards.
• Collaborate with Product/clients to translate requirements into technical plans and milestones.
• Drive conversational AI platform initiatives using Cognigy and Lex deployments.

Skills

People leadership

Team development

Engineering management

Agile methodologies

Stakeholder management

Education

Bachelor's degree in CS/related field

Tools

Cognigy

Amazon Lex

Job description

Conversational AI Engineering Manager

• Pune, India
• Fully Remote

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive!

Roles And Responsibilities

• People leadership & team development
• Manage and coach engineers across levels (L1–L5), including onboarding, performance
• management, career development, and promotion readiness.
• Build a high-trust feedback culture with strong engineering fundamentals (code review, testing, documentation, incident learning).
• Recruit and hire across multiple levels; help scale the team responsibly.
• Delivery & execution
• Own delivery outcomes: planning, prioritization, scope control, and risk management across concurrent projects.
• Collaborate with Product, clients, and stakeholders to translate business requirements into clear technical plans and measurable milestones.
• Strong client interaction and stakeholder management experience.
• Hands-on experience creating and reviewing BRD, PRD, FRD, SOW, and NFRD.
• Experience documenting AI solutions, including AI-specific BRDs/PRDs, use cases, workflows, and integrations
• Establish and improve agile operating rhythms (sprint/kanban, roadmapping, retros, metrics).
• Enforce CI/CD workflows (both with and without repositories)
• Conversational AI platform leadership
• Lead implementation and enhancement of solutions built on Cognigy and/or Amazon Lex + Amazon Q (chat/voice bots, routing, integrations, and knowledge-driven experiences).
• Ensure best practices for conversational design implementation, NLU/LLM prompt/tooling hygiene, and safe fallbacks/hand-offs to live agents.
• Improve bot quality through evaluation, testing strategies, monitoring, and iterative optimization.
• Operational excellence & Cross-functional collaboration
• Define and enforce standards for reliability, observability, and on-call readiness (SLOs, logging, dashboards, alerts).
• Drive incident response and root-cause reviews; ensure learnings translate into durable engineering changes.
• Work with security/compliance stakeholders for data handling, retention, and access controls when integrating customer data sources.

Department Information Technology Location Pune, India Remote status Fully Remote