Role Description
We are looking for a Senior Development Lead to join our growing CX & AI team. This role is primarily hands‑on, with approximately 60% of the time focused on coding and building products, and 40% dedicated to mentoring developers, coordinating sprints, and supporting delivery execution. You will work on complex features, AI integrations, and architectural decisions across our CX, Chat AI, Voice AI, and custom application platforms. Alongside development, you will guide a small team, conduct code reviews, support sprint planning, and ensure smooth and timely delivery of projects. This role is ideal for someone who enjoys both building technology and guiding others, and wants to play a key role in shaping products, processes, and the overall engineering culture in a fast‑paced startup environment.
Qualifications
- 4–5 years of software development experience, with at least 1–2 years leading or mentoring a development team
- Strong backend development skills in Node.js, Python, or similar technologies
- Experience building and integrating REST APIs, webhooks, and third‑party platforms
- Hands‑on experience with frontend technologies such as React
- Experience working with AI/LLM APIs (e.g., OpenAI, Google Dialogflow, Azure AI, AWS)
- Strong understanding of software testing principles, including testing lifecycle, QA processes, and debugging workflows
- Familiarity with testing tools and frameworks (unit testing, integration testing, API testing tools such as Postman or similar)
- Proven ability to manage development workflows including sprints, standups, code reviews, and release cycles
- Experience working in startup or fast‑paced environments
- Strong communication skills with both technical and non‑technical stakeholders
- Proficiency with GitHub, including PR workflows and branching strategies
Good to Have
- Experience with CX or contact center technologies
- Exposure to Voice AI or chatbot development
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Exposure to QA automation or testing frameworks (Jest, Mocha, Selenium, etc.)
Skills: Node.js, Python, React.js, REST APIs, GitHub, Artificial Intelligence (AI), API Integration, Chatbots, Chat AI, Voice AI, Cloud Computing, Team Leadership, Agile Methodologies, Code Review, Software Testing, QA Processes.
What we Offer
- Full technical ownership from day one — you build the process, set the standards, and shape how the team works
- Direct working relationship with the management — no layers of bureaucracy, fast decisions, real impact
- Structured annual review with a clear growth path
- Flexible working hours — core overlap with Gulf Standard Time (GST) required
- The chance to build and ship AI-powered CX products used by enterprise customers across the regions
- A loyal, willing‑to‑learn team that needs a strong technical anchor — and the autonomy to be exactly that.