Technical Implementation Engineer

QLYS_IN Qualys Security TechServices Private Ltd.; Pune District; Híbrido; INR 1.800.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Hybrid work model

Descripción de la vacante

Qualys, Inc. is seeking a Technical Implementation Engineer for Customer Solutions & Integrations in Pune. The role sits between Technical Implementation and Engineering, owning onboarding, data ingestion, and custom integration work for customers on the platform (ETM/VMDR).

Role requires relocation to Pune and may involve night shifts; 3 days per week in office. The engineer will automate repetitive tasks using AI tooling, map customer schemas to Qualys schemas, and generate configuration

Formación

• 3+ years of industry experience in implementation and integrations.
• Proficient in Python scripting and API clients.
• Strong REST API experience including auth flows and pagination.
• Data ingestion, CSV manipulation, and data validation at scale.
• Experience with ITSM/ticketing integrations (ServiceNow, Jira, Remedy).
• Ability to run customer-facing technical discussions with engineering teams.
• Familiarity with AI tooling for workflow automation.

Responsabilidades

• Ingest and onboard data via CSV/bulk pipelines into ETM (asset data, business context, criticality tags, third-party feeds).
• Build custom integrations using Qualys APIs and third-party APIs (ServiceNow, Jira, etc.).
• Join customer calls to scope integration requirements and troubleshoot live issues.
• Automate recurring implementation tasks using AI agents or scripts to reduce manual work.
• Produce runbooks and docs for post-go-live maintenance.

Conocimientos

Python

REST API

CSV data handling

Data transformation

Webhook handling

ITSM integrations

Communication

AI tooling

Herramientas

ServiceNow

Jira

Remedy

Descripción del empleo

Technical Implementation Engineer — Customer Solutions & Integrations

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role summary:

Sits between Technical Implementation and Engineering — owns technical onboarding, data ingestion, and custom integration work for customers on the platform (ETM/VMDR context), with enough coding and AI-tooling fluency to automate repetitive implementation work rather than doing it manually each time. Note - Relocation to Pune is required for this role, Role may involve Night shifts. We work 3 days from Office in a week.

Core Responsibilities

• Data ingestion & onboarding: Build and validate CSV/bulk data ingestion pipelines into ETM (asset data, business context, criticality tags, third-party vulnerability feeds)
• API-based integrations: Build custom solutions using Qualys APIs and third-party APIs (ServiceNow, Jira, Tenable, Rapid7, Defender, SIEM/SOAR platforms, ticketing systems)
• Customer-facing technical work: Join customer calls to scope integration requirements, troubleshoot live issues, and walk technical stakeholders (network/security/IT teams) through implementation steps
• Automation of implementation work itself: Use AI agents/scripting to templatize and speed up recurring implementation tasks (data mapping, connector setup, validation checks) rather than repeating manual work per customer
• Documentation & handoff: Produce clean runbooks/config docs so Support and the customer's own team can maintain the integration post-go-live
• AI & Agentic Automation - The engineer will be expected to use modern AI tooling as an engineering productivity layer. The role should be capable of evaluating and building workflows where AI/agents can assist with implementation activities such as:
• Understanding customer integration requirements.
• Mapping customer schemas to Qualys schemas.
• Generating transformation logic.
• Creating API integration code.
• Analysing integration errors and logs.
• Generating configuration templates.
• Validating implementation prerequisites.
• Generating customer-specific implementation documentation.
• Performing repetitive implementation checks.
• Building internal agents that execute controlled implementation workflows.

Required Qualifications:

• Minimum 3 years of working experience
• Programming proficiency (Python strongly preferred — scripting, API clients, data transformation)
• Solid REST API experience (auth flows, pagination, rate limits, webhook handling)
• Comfortable with CSV/structured data manipulation and data validation at scale
• Working knowledge of at least one ticketing/ITSM platform integration (ServiceNow, Jira, Remedy)
• Experience or strong aptitude with AI agent tooling (e.g., building/using agents for workflow automation — could be internal tooling, Claude/GPT-based agents, or RPA-adjacent tools)
• Strong verbal communication — able to run technical discussions directly with customer engineering/network teams, not just write code

Preferred Qualifications:

• Prior exposure to Qualys VMDR/ETM, or a comparable VM platform (Tenable, Rapid7, Qualys competitors)
• Experience with SOAR platforms or security automation
• Familiarity with cloud platform APIs (AWS/Azure/GCP) for asset ingestion
• Basic understanding of vulnerability management workflows (so they understand why the data matters, not just how to move it)

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.