Job Description
Role: Technical Head - Networking
Department - Technical / Network Infrastructure
Experience - 10+ years of relevant experience in Enterprise Networking, Network Infrastructure, and Wireless Technologies.
Job Location: Delhi
Employment Type: Full-Time
Role Overview: We are looking for an experienced and technically strong Technical Head - Networking to lead our networking and wireless infrastructure initiatives. The ideal candidate should have extensive hands‑on and leadership experience with Cisco, Juniper, Ruckus, and enterprise Wi‑Fi technologies. The candidate will be responsible for network architecture, implementation, troubleshooting, performance optimization, security, technical team leadership, and ensuring high availability of the organization's network infrastructure.
Key Responsibilities
- Lead the design, implementation, and management of enterprise network infrastructure.
- Provide technical leadership for LAN, WAN, WLAN, Wi‑Fi, routing, switching, and network security environments.
- Manage and provide technical expertise across Cisco, Juniper, and Ruckus networking platforms.
- Design and manage enterprise‑grade Wi‑Fi/WLAN infrastructure, including wireless controllers, access points, RF optimization, roaming, and troubleshooting.
- Develop network architecture, standards, policies, and implementation methodologies.
- Lead network deployment, migration, upgrades, and technology refresh projects.
- Perform advanced troubleshooting and root‑cause analysis for complex network issues.
- Monitor network performance, availability, capacity, and overall service health.
- Ensure high availability, redundancy, scalability, and resilience of network infrastructure.
- Work closely with IT, security, application, and infrastructure teams to resolve cross‑functional technical issues.
- Lead network security initiatives including segmentation, ACLs, NAC, firewall integration, and secure access.
- Manage network documentation, diagrams, configurations, and technical standards.
- Evaluate new networking technologies and recommend solutions based on business requirements.
- Manage vendors, OEMs, technology partners, and service providers.
- Provide technical guidance, mentoring, and support to network engineers and other technical team members.
- Define and track SLAs, KPIs, network availability, and incident resolution metrics.
- Participate in major incident management and provide escalation support for critical network issues.
- Ensure compliance with organizational IT policies, security standards, and best practices.
Required Technical Skills
Routing & Switching
- Strong hands‑on experience with Cisco and Juniper routing and switching platforms.
- Excellent understanding of TCP/IP, VLAN, STP/RSTP/MSTP, LACP, HSRP/VRRP, OSPF, BGP, EIGRP, and related networking protocols.
- Experience with enterprise LAN/WAN architecture and troubleshooting.
- Knowledge of IPv4/IPv6, subnetting, QoS, multicast, and network redundancy.
Wireless / Wi‑Fi
- Strong experience with Enterprise Wi‑Fi/WLAN technologies.
- Hands‑on experience with Ruckus Wireless solutions.
- Knowledge of wireless controllers, access points, RF planning, channel optimization, roaming, and wireless security.
- Strong understanding of 802.11 standards, 2.4 GHz/5 GHz/6 GHz bands, WPA2/WPA3, 802.1X, RADIUS, and authentication.
- Experience troubleshooting wireless coverage, interference, performance, and connectivity issues.
Network Security
- Good understanding of network security principles, ACLs, VLAN segmentation, NAC, VPN, and firewall integration.
- Knowledge of secure network architecture and access‑control technologies.
- Familiarity with AAA, RADIUS, TACACS+, and 802.1X.
Network Management & Monitoring
- Experience with network monitoring, logging, alerting, and performance‑management tools.
- Knowledge of SNMP, Syslog, NetFlow/sFlow, and network automation/monitoring platforms.
- Experience with configuration management and network documentation.
Leadership & Management Skills
- Strong technical leadership and decision‑making capabilities.
- Ability to lead and mentor network engineering teams.
- Excellent troubleshooting and analytical skills.
- Strong project and vendor management capabilities.
- Ability to communicate complex technical issues to both technical and non-technical stakeholders.
- Ability to work under pressure and manage critical incidents effectively.
- Strong ownership, accountability, and problem‑solving mindset.
Preferred Certifications
- Cisco CCNP / CCIE
- Juniper JNCIP / JNCIE
- Ruckus Wireless certifications
- CWNA / CWNP
- Relevant cloud networking or network security certifications
Education
- Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Engineering, or a related field.
- Relevant professional certifications and substantial industry experience may be considered in lieu of formal education.
Key Performance Indicators (KPIs)
- Network uptime and availability
- Incident resolution and MTTR
- Network performance and capacity utilization
- Successful project delivery
- Wireless performance and coverage
- Security and compliance
- SLA adherence
- Team productivity and technical capability development