Technical Delivery Manager

Cbts; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

CBTS Technologies in Chennai is seeking a Delivery Manager to lead SharePoint & Power Platform managed services, ensuring SLA compliance and high client satisfaction. You will coordinate project activities and serve as the primary client contact to keep expectations aligned.

Ideal candidates have 10+ years in IT/services, excellent communication, ITSM familiarity, and Microsoft Power Platform certifications. This is a permanent on-site role based in Chennai.

Qualifications

• Strong communication and follow-through skills.
• Analytical mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Client-first attitude with a collaborative working style.

Responsibilities

• Monitor SLA performance across SharePoint and Power Platform services, including tickets and response times.
• Identify SLA risks and escalate to delivery leads for corrective action.
• Coordinate incident management and client communications during escalations.
• Maintain service reports and dashboards for reviews.
• Track delivery milestones for projects and coordinate with PMs/tech leads.
• Assist in scoping discussions and resource coordination for new work.
• Support onboarding and training for new team members and maintain records.

Skills

Stakeholder management

Strong communication

Analytical mindset

Multitasking

Client-first attitude

ITSM familiarity

Tools

ServiceNow

Jira

Job description

Client - CBTS Technologies www.cbts.com

Role Delivery Manager

Experience - 10+

Location - Chennai

Mode Permanent

Job Description

Job Title: Delivery Manager SharePoint & Power Platform

Role Overview

The Delivery Manager supports the delivery of SharePoint and Power Platform managed services, ensuring SLA compliance, coordinating project activities, and serving as a point of contact for client queries. This role works closely with engineers, project managers, and senior delivery leads to maintain service quality and client satisfaction.

Key Responsibilities

Service Delivery & SLA Support

• Monitor and track SLA performance across SharePoint and Power Platform managed services, including ticket queues, response times, and resolution times against contractual commitments
• Identify early SLA risk trends and flag concerns to the delivery lead or engineering team for corrective action
• Support incident management by coordinating communication between technical teams and clients during escalations
• Maintain accurate service reports and dashboards for internal and client-facing reviews

Project Coordination

• Maintain visibility into active SharePoint and Power Platform projects and track delivery milestones
• Coordinate with project managers and technical leads to follow up on open actions and flag delivery risks
• Assist in tracking change requests, project status updates, and client expectations
• Support scoping discussions and resource coordination for new project work under guidance of senior leads

Team Coordination & Operations

• Assist in workload tracking and coverage coordination across the engineering team
• Support onboarding and training coordination for new team members
• Maintain accurate records for timecards, PTO tracking, and operational documentation
• Contribute to a collaborative and accountable team culture aligned with CBTS values
• Regular One on Ones with Team members

Client & Stakeholder Support

• Act as a first point of contact for assigned clients on routine delivery matters and service queries
• Escalate complex client issues to senior delivery leads promptly and with full context
• Help build strong client relationships by ensuring timely follow-ups and clear communication
• Identify and report opportunities to improve service quality or expand client engagement

Experience & Qualifications

Area Requirement

Overall IT / Managed Services - 35 years

SharePoint & Power Platform - 2–3 years

SLA Monitoring / ITSM Tools 1–2 years

Client-Facing / Coordination 2–3 years

Preferred Certifications

• ITIL v4 Foundation
• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft 365 Fundamentals (MS-900)
• Scrum Fundamentals or Agile awareness

Key Competencies

• Strong communication and follow-through
• Analytical mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Client-first attitude with a collaborative working style
• Familiarity with ITSM tools such as ServiceNow or Jira