Technical Customer Support II (Japanese)

Zebra Technologies; Seberang Perai; On-site; INR 948,000 - 1,660,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Training programs

Job summary

Zebra Technologies is seeking a Technical Customer Support II in Penang, Malaysia. The role involves resolving moderately complex technical issues, supporting multiple Zebra products, and maintaining proactive learning to stay ahead of evolving offerings.

The position emphasizes effective communication, training content creation for junior staff, and collaboration with cross-functional teams to improve support processes and customer outcomes.

Qualifications

• High School Diploma or equivalent qualification or experience.
• 1+ years of experience in technical support or related field.
• Experience with AI-driven tools or diagnostic systems is a plus.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Develop and deliver training content for entry-level team members.

Skills

AI tools

Analytical skills

Hardware knowledge

Software know-how

Cloud basics

Multitasking

Leadership potential

Education

High School Diploma or equivalent

Job description

Penang, Malaysia

Full time

JR102988

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Japanese Language proficiency

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Essential Duties and Responsibilities:

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements

Job Requirements:

• High School Diploma or equivalent vocational qualification / experience
• 1+ years of experience

Key Skills and Competencies:

• Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
• Strong analytical skills to evaluate technical issues and identify root causes
• Intermediate knowledge of hardware, software, and cloud-based systems
• Effective at multitasking and prioritization in a fast-paced environment
• Leadership potential with the ability to manage small projects or guide peers

Position Specific Information:

• Travel Requirements: Up to 10%
• Able to Telework?: Hybrid

Physical Demands:

• Sedentary work that primarily involves sitting or standing

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com.

Zebra

Better Every Day