Technical Customer Support II-1

Zebra Technologies; Maharashtra; Hybrid; INR 450,000 - 750,000; Full time

Benefits offered by this job

hybrid work

Focus Fridays

annual companywide well-being day

adaptable hours

Job summary

Zebra Technologies in Maharashtra, India, is seeking a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction through clear communication. The role bridges entry-level support and senior technical positions, requiring a solid understanding of Zebra products and customer environments.

You will support multiple Zebra products, collaborate with cross-functional teams, and contribute to process improvements while developing training content for

Qualifications

• Troubleshoot and resolve a wide range of technical issues with guidance or independently
• Prioritize and manage multiple support tickets while meeting SLAs
• Collaborate with cross-functional teams to resolve customer challenges and improve processes

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements

Skills

Analytical skills

Effective communication

Multitasking

Leadership potential

AI-driven tools familiarity

Education

High School Diploma or equivalent

Tools

AI-driven tools

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Overview

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose.

Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Essential Duties And Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements

Job Requirements

• High School Diploma or equivalent vocational qualification / experience
• 3 years of experience

Key Skills And Competencies

• Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
• Strong analytical skills to evaluate technical issues and identify root causes
• Intermediate knowledge of hardware, software, and cloud-based systems
• Effective at multitasking and prioritization in a fast-paced environment
• Leadership potential with the ability to manage small projects or guide peers

Position Specific Information

• Travel Requirements: Up to 10%
• Able to Telework?: Hybrid

Physical Demands

• Sedentary work that primarily involves sitting or standing

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including:

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• annual companywide well-being day to promote revitalization and success