Technical Customer Support Engineer II (Technical Solutions / Support)

Uplight; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible time off

Generous parental leave

Wellness stipend

Job summary

Uplight is seeking a Technical Customer Support Engineer II in Maharashtra, India. This role is key in ensuring customer satisfaction by addressing inquiries and troubleshooting issues. Ideal candidates have 4+ years in a technical support role with SaaS enterprise products and hold degrees in Computer Science or Engineering.

Join a supportive team and contribute to meaningful decarbonization efforts while enjoying comprehensive benefits, including flexible time off and generous parental leave.

Qualifications

• 4+ years in a technical support role with SaaS enterprise products.
• Strong collaboration skills with cross‑functional teams.
• Basic knowledge of cloud technologies.

Responsibilities

• Serve as the first point of contact for customers.
• Handle inquiries and troubleshoot issues.
• Ensure high customer satisfaction.

Skills

Problem solving

Excellent communication

Strong experience with SQL

REST APIs

JIRA ticketing system

Good Python knowledge

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Tools

SQL

Postman

Kibana

Grafana

Job description

We are seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. This role serves as the first point of contact for customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & Skills

• Problem solver, independent worker, logical and critical thinker.
• Highly adaptable to a new working environment.
• Ability to learn new skills and apply them for efficient customer issue resolutions.
• Ability to work in 24/7 rotational shifts.
• Client‑oriented thinking, ensuring high customer satisfaction indices.
• Collaboration with cross‑functional teams.
• Ability to explain technical concepts to non‑technical individuals.

Required Skills

• Excellent communication and interpersonal skills.
• Excellent comprehension skills.
• Bachelor’s degree or equivalent experience.
• 4+ years in a technical support role with SaaS enterprise products.
• Strong experience with SQL for querying databases.
• Strong experience in REST APIs, Postman, Kibana, and Grafana.
• Strong collaboration skills with cross‑functional teams.
• Proficient with ticketing systems like JIRA; incident management, escalations, and SLAs.
• Basic knowledge of cloud technologies.
• Good Python knowledge.
• Background in the clean energy domain is an added advantage.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Benefits

• Make a meaningful impact by helping the company advance decarbonization efforts.
• Grow your career with ample advancement opportunities, learning and development programs, and a supportive team environment.
• Thrive with comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility.
• Belong to an inclusive community celebrating diversity and fostering an environment where everyone feels respected, empowered, and heard.
• Access to Employee Resource Groups for networking and support.