Technical Customer Service Specialist

Talent Acquaintance; Khordha; Sur place; INR 260 000 - 360 000; Plein temps

Résumé du poste

Talent Acquaintance in Odisha, India seeks a customer support specialist to provide technical assistance via phone, email or chat. You will troubleshoot issues, build product knowledge and ensure high satisfaction.

You will collaborate with internal teams, analyze feedback and suggest product improvements while developing deep knowledge of services to foster customer loyalty and retention. The role demands clear communication, the ability to translate technical concepts for customers, and the

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Connaissances

Communication skills

Technical understanding

Interpersonal skills

Problem-solving

Adaptability

Analytical skills

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.