Technical Customer Service Specialist

Talent Acquaintance; Ernakulam; In loco; INR 250.000 - 450.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer support professional to provide technical assistance via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and continuously update product knowledge to improve customer satisfaction.

The role focuses on building strong customer relationships, analyzing feedback, and contributing to product and service improvements for long-term loyalty.

Competenze

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conoscenze

Technical concepts

Communication skills

Prioritization

Problem-solving

Customer service software

Adaptability

Descrizione del lavoro

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.