Technical Customer Service Specialist

Talent Acquaintance; Chennai; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a customer support professional to provide technical assistance via phone, email, or chat, and to troubleshoot complex issues while staying focused on client satisfaction.

The role requires strong communication, rapid learning, and the ability to work in a fast-paced environment, with a drive to improve products based on customer feedback and build long-term relationships.

Qualifications

• Solid grasp of technical concepts and principles.
• Excellent communication and interpersonal abilities.
• Ability to perform in fast-paced environments and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Willingness to learn new technologies quickly.

Responsibilities

• Provide technical support via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest improvements.
• Build strong relationships to ensure loyalty and retention.

Skills

Technical knowledge

Communication skills

Prioritization

Problem solving

Customer service tools

Learning agility

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.