Technical | CRM | Dynamics 365 Customer Service

ITC Infotech; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

ITC Infotech in Bengaluru seeks an IT professional with 3–5 years’ experience in SharePoint administration, Power Automate, .NET application support, and Agiloft platform configuration. You will design, support, configure, and integrate enterprise apps with business stakeholders to translate requirements into technical solutions.

The ideal candidate will work across SharePoint Online, Power Automate, .NET, AWS, and Agiloft, contributing to migrations, security, and performance improvements.

Qualifications

• Bachelor’s degree in CS/IT/Eng or related field.
• 3–5 years in IT with hands-on SharePoint admin/development.
• Experience with Power Automate workflows and .NET applications.
• Experience configuring or developing Agiloft solutions.

Responsibilities

• SharePoint Online site and permission management; site structures and metadata.
• Design, implement, and customize SPFx solutions; API integrations.
• Develop, deploy, and troubleshoot Power Automate workflows with governance.
• .NET application support; SQL Server DB admin, queries, SSRS reports; AWS/IIS/SSO.
• Agiloft platform administration: workflows, security, integrations, docs.

Skills

SharePoint Online Administration

SPFx

Power Automate

REST APIs

Azure AD/SSO

SQL Server

SSRS

AWS

IIS Administration

Agiloft

Workflow Automation

Security & RBAC

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

Power Automate

SharePoint Framework SPFx

SharePoint Migration Tools

Agiloft Platform

Job description

Job Summary

We are seeking a skilled and experienced IT professional with expertise in SharePoint Administration, Power Automate, .NET Application Support, and Agiloft Platform Configuration. The ideal candidate will have 3 to 5 years of experience in designing, supporting, configuring, and integrating enterprise applications while collaborating with business stakeholders to translate requirements into technical solutions.

Key Responsibilities

• SharePoint Administration DevelopmentCreate, configure, and manage SharePoint Online sites, site collections, and permissions. Design and implement site structures, libraries, lists, content types, and metadata management. Manage user access, role assignments, and security permissions. Develop and customize solutions using SharePoint Framework SPFx. Perform API integrations with internal and external applications. Support SharePoint migration projects using migration tools and best practices. Monitor platform health and perform SharePoint administrative activities. Create technical documentation, user guides, and operational procedures. Conduct user training sessions and provide ongoing support.
• Power Automate Development SupportSupport Design, develop, and deploy Power Automate workflows. Analyse, troubleshoot, and resolve workflow failures and performance issues. Enhance and optimise existing automation solutions. Integrate workflows with SharePoint, Microsoft 365, and third‑party applications. Maintain workflow documentation and support governance standards.
• .NET Application Support AdministrationSupport and maintain .NET‑based business applications. Work with SQL Server for database administration, query development, and performance optimisation. Develop and maintain SSRS reports. Support applications hosted on AWS infrastructure. Manage and troubleshoot IIS‑hosted applications. Perform single sign‑on SSO configuration and updates. Manage Azure application configurations and environment settings. Coordinate application deployments, upgrades, and production support activities.
• Agiloft Platform Administration DevelopmentConfigure, customise, and develop solutions on the Agiloft platform. Design and implement workflows, business rules, and case management solutions. Configure role‑based security and access controls. Develop integrations between Agiloft and SaaS platforms using REST APIs and web services. Support enhancement requests and platform optimisation initiatives. Create technical documentation and provide end‑user support.

Required Qualifications

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Experience

3-5 years of experience in Information Technology. Hands‑on experience in SharePoint Administration and Development. Experience with Power Automate workflow development and support. Experience supporting .NET applications in enterprise environments. 3-5 years of experience configuring or developing solutions on the Agiloft platform.

Technical Skills Required Skills

• SharePoint Online Administration
• SharePoint Framework SPFx
• SharePoint Migration Tools
• REST APIs and API Integrations
• Power Automate
• Microsoft 365 Administration
• .NET Application Support
• SQL Server
• SQL Query Development
• SSRS Reporting Services
• AWS Server Administration
• IIS Administration
• SSO Configuration and Support
• Azure Application Configuration
• Agiloft Development and Configuration
• Workflow Design and Automation
• Role‑Based Security Management

Preferred Skills

• ServiceNow
• Azure DevOps
• Microsoft Dynamics CRM
• CRM Platforms
• Power Platform Ecosystem
• DevOps Practices
• Enterprise Application Integration

Soft Skills

• Strong ability to translate business requirements into technical configurations and integrations.
• Excellent analytical and problem‑solving skills.
• Strong communication and stakeholder management abilities.
• Experience creating user documentation and technical documentation.
• Ability to work independently and in cross‑functional teams.
• Strong troubleshooting and support skills in production environments.