Technical Consultant_ITSM+Node JS+Javascript

HCLSoftware; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

HCLSoftware is seeking an experienced Technical Consultant in India to bridge engineering and client needs across relational and NoSQL databases, and ITSM processes. The role involves writing code, advising stakeholders, and resolving production issues under ITSM governance.

You will design database schemas, optimize queries, implement REST/GraphQL APIs, and collaborate with DevOps, QA, and product teams to deliver robust solutions for enterprise clients.

Qualifications

• 4-8 years of overall IT experience with hands-on in Node.js and databases.
• Experience with at least one relational DB (SQL Server, PostgreSQL, MySQL, Oracle) and exposure to MongoDB.
• ITSM exposure and hands-on with an ITSM tool (ServiceNow, BMC Remedy, Jira Service Management).
• Experience building and consuming REST/GraphQL APIs.
• Familiarity with version control (Git) and CI/CD pipelines.
• Strong understanding of software design, debugging, and performance tuning.
• Excellent communication skills and client-facing experience preferred.
• Bachelor's degree in CS/IT or related field.

Responsibilities

• Gather requirements with client stakeholders, propose technical solutions, and present recommendations.
• Design and optimize database schemas, queries, and data models across relational and NoSQL systems.
• Support ITSM processes — incident, problem, change, and request management with tools.
• Troubleshoot production issues and perform root cause analysis for permanent fixes.
• Write clean, tested, documented code and participate in code reviews.
• Integrate third-party APIs and internal services; ensure secure, scalable solutions.
• Collaborate with DevOps, QA, product, and support across the delivery lifecycle.
• Prepare technical docs, runbooks, and knowledge-base articles for teams.
• Mentor junior consultants/engineers and share best practices.

Skills

Node.js

SQL Server

PostgreSQL

MySQL

Oracle

MongoDB

ITSM frameworks

REST/GraphQL APIs

Git & CI/CD

Software design

Debugging

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

BMC Remedy

Jira Service Management

Docker

Kubernetes

Job description

About the Role

Technical Consulting / Professional Services

We are looking for an experienced Technical Consultant who can bridge deep hands-on engineering

work across relational and NoSQL databases, and support IT Service Management (ITSM) processes

for enterprise clients. This role suits someone comfortable moving between writing code, advising

stakeholders, and resolving production issues under an ITSM framework (incident, problem, and

change management).

Key Responsibilities

• Work directly with client/business stakeholders to gather requirements, propose technical

  solutions, and present recommendations.

• Design and optimize database schemas, queries, and data models across relational (e.g.,

  PostgreSQL, MySQL, Oracle) and/or NoSQL (e.g., MongoDB) systems.

• Support and improve ITSM processes — incident, problem, change, and request management —

  using tools such as ServiceNow, BMC Remedy, or Jira Service Management.

• Troubleshoot and resolve production issues, performing root-cause analysis and driving permanent

  fixes.

• Write clean, tested, well-documented code and participate in code reviews.

• Integrate third- party APIs and internal services; ensure secure, scalable, and maintainable

• Collaborate with cross-functional teams (DevOps, QA, product, and support) across the delivery

  lifecycle.

• Prepare technical documentation, runbooks, and knowledge-base articles for support and client

  teams.

• Mentor junior consultants/engineers and contribute to technical best practices within the team.

Required Skills & Qualifications

• 4-8 years of overall IT experience, with strong hands-on expertise in Node.js and

• Solid experience with at least one relational database (SQL Server, PostgreSQL, MySQL, Oracle)

  and exposure to NoSQL databases (MongoDB, etc.).

• Working knowledge of ITSM frameworks/processes (ITIL preferred) and hands-on experience with

  an ITSM tool (ServiceNow, BMC Remedy, Jira Service Management, or similar).

• Experience building and consuming REST/GraphQL APIs.

• Familiarity with version control (Git) and CI/CD pipelines.

• Strong understanding of software design principles, debugging, and performance tuning.

• Excellent communication skills — able to explain technical concepts to non-technical stakeholders.

• Experience in a client-facing or consulting role is strongly preferred.

• Customer onboarding experience — guiding new clients through implementation and adoption.

• Experience with any ETL (Extract, Transform, Load) tool or process.

• System administration experience with popular SaaS products such as ServiceNow, Jira, or

• Proven ability to troubleshoot application performance and reliability issues.

• Well versed with security best practices in the application operations space.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent

  practical experience).

Good to Have

• Experience with cloud platforms (AWS, Azure, or GCP).

• Knowledge of containerization (Docker, Kubernetes).

• Exposure to frontend frameworks (React, Angular, or Vue).

• Experience with monitoring/observability tools (e.g., Grafana, Splunk, Dynatrace).

What We're Looking For

A consultant who can own a problem end-to-end — from understanding the client's business need,

through technical design and implementation, to production support under ITSM discipline. Strong

ownership, curiosity, and the ability to work independently in ambiguous situations are essential.