Technical Consultant

Orange; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work environment

Global exposure

Training and upskilling

Job summary

Orange Business recrute pour un poste de support de premier niveau dédié à Verint Finance Compliance Recorder. Vous identifierez et catégoriserez les incidents et les requêtes, assurerez le support technique et assurerez la coordination avec les utilisateurs finaux et les partenaires via mail/Teams/WebEx.

Le poste implique des rotations et un mode hybride pour répondre aux exigences 24/7. Le candidat idéal possède une expérience pratique sur Verint et une compréhension des environnements IP

Qualifications

• Expérience pratique avec Verint Financial Compliance / Recording en environnement entreprise ou services financiers.

Responsibilities

• Identifier et catégoriser les incidents et les requêtes du produit.
• Support de premier niveau sur Verint Finance compliance recorder.
• Coordination avec les utilisateurs finaux et les OEM via mail/Teams/WebEx et escalade selon les délais.
• Ouverture et suivi des tickets avec les tiers et les fournisseurs jusqu’à résolution.

Skills

Verint Recording

IP Telephony

Voice/Screen/Interaction recording

ITIL/Incident

SLA coordination

Tools

Verint Solutions

Job description

Date de publication : Sep 30, 2026, 12:00AM

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user.
• First level Support on Verint Finance compliance recorder.
• End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines.

Key SPOC for

• Identifying & categorizing tickets related to product from the initial information.
• Understand Business urgency & impact of issues.
• Assignment of priority to tickets as per the eligibility criteria.
• Route the tickets to correct assignment groups as instructed in SOP document.
• Search and reuse information from internal repositories.
• Daily pre-production checklist.
• Proactive & regular update to customer.
• Opening tickets with Third parties, Vendors and OEM on behalf of customer and follow up till closure.
• Schedule and Hosting WebEx/TEAMS meetings.
• Effective handling of request and incident as per ITIL framework.
• Acknowledge and resolve tickets within agreed SLA and perform necessary coordination with corresponding resolver group.
• Point to point coordination between customer unified desk and support teams to provide resolution.
• Take initiatives in learning, certifications & evaluating new products & Tools.
• First level Support to Verint Finance Compliance recorder solution.
• Proven experience troubleshooting technical issues
• Driving technical knowledge transfers & awareness session on best practices within team by proper training session

About you

• Hands-on experience with Verint Financial Compliance / Recording solutions, preferably in enterprise or financial-services environments.
• Additionally essential knowledge of IP telephoney, Contact Center environment & Cloud infrastructure.
• Hands on experience (build and manage) on Verint Solutions.
• Strong understanding of Verint recorder architecture, including Recording Servers, Media Servers, Capture/Recording components, storage, databases and associated services.
• Experience supporting voice, screen and interaction recording, including recording policies, retention, quality and compliance requirements.
• Knowledge of compliance recording, call capture, search, playback, quality monitoring and audit requirements.
• Ability to troubleshoot recording failures, missing recordings, partial recordings, playback issues, search/indexing problems and recording-quality issues.
• Experience with Verint system administration, configuration, health monitoring and incident troubleshooting.
• Understanding of recording storage, retention policies, archival, storage capacity and data lifecycle management. Position will require to work in rotational shifts to support 24 * 7 operations /project assignments

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Chez Orange, seules vos compétences comptent.

Quel que soit votre âge, genre, origine, parcours, religion, orientation sexuelle, handicap, neuroatypie, ou apparence, nous encourageons activement la diversité au sein de nos équipes, car elle constitue une force pour le collectif et un vecteur d’innovation.Orange est une entreprise handi-accueillante : n’hésitez pas à nous faire part de vos besoins spécifiques.