Technical Consultant

Aeries Technology, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Righttalentrightnow is seeking a Technical Consultant to facilitate customer adoption of Quickbase, ensuring successful implementation and customer success. You will nurture relationships from C-suite to individual contributors, demonstrating the product's value effectively.

The ideal candidate has 2-5 years of technical solutions experience, strong communication skills, and a consultative mindset. A BS/BA in Computer Science or Business is preferred, along with Quickbase certifications. This role offers the opportunity to enable success and create champions among customers.

Qualifications

• 2-5+ years delivering technical solutions in software sales or support.
• 0-3+ years of experience designing and building solutions in Quickbase.
• 1-2+ years working with relational databases and SaaS integration services.

Responsibilities

• Accelerate successful adoption of Quickbase.
• Coach new Quickbase builders.
• Provide exceptional customer service as a trusted adviser.

Skills

Technical solutions delivery

Consultative mindset

Customer relationship management

Communication skills

Education

BS/BA degree (Computer Science or Business preferred)

Job description

Position Description

As a Technical Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Experience teams, you will own the technical and functional implementation of Quickbase for new and existing customers. Providing industry insights and technical expertise, you will demonstrate the power of the platform by building with customers and enabling customers to build themselves. You will share Quickbase best practices, propose application designs, and implement workflow automation to address customers' functional and technical requirements to achieve their short-term and long-term goals. As a customer advocate and Quickbase expert, you will be expected to synthesize your product observations and customer conversations into insights that our product team can act on.

Ideally, you have demonstrated the ability to lead the planning and development of technical solutions to solve moderate to complex business requirements. In addition to a strong technical background, you have a consultative mindset, always showing high levels of curiosity about customers and their objectives, leveraging all information sources to drive solutions and new uses. Emotionally intelligent and patient, you can converse with a wide variety of individuals from various backgrounds and support both technical and non-technical clients.

Key Responsibilities

• Increase time to Value: Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data driven insight to the value of Quickbase
• Coach: Identify, enable and nurture new Quickbase builders
• Relationship Management: Provide exceptional customer service and become the customer's trusted adviser as you aim to create Quickbase champions
• Enable Customer Success: Provide customers with the tools and resources they need to be successful with Quickbase
• Ensure Best Practices: Work with key customer stakeholders to ensure Quickbase is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.

Qualifications

• 2-5+ years delivering technical solutions in software sales, services, engineering, or support
• 0-3+ years of experience designing and building solutions in Quickbase
• Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors
• 1-2+ years working with relational databases, SaaS integration services, and integrating with enterprise software systems
• Experience working with ERP solutions and enterprise software systems

Education

BS/BA degree (Computer Science or Business degree preferred) or relevant work experience

Licenses / Certifications

Quickbase Pipelines Certification

Additional Requirements

Excellent persuasive, presentation, written, and verbal communication skills