Technical support Engineer - NSP

Nokia; Bengaluru; Hybrid; INR 1,800,000 - 3,800,000; Full time

Benefits offered by this job

Hybrid work options

Health insurance

Career growth opportunities

Learning programs

Global project exposure

Job summary

Nokia India seeks a Technical Support Engineer – NSP to support and enhance NI Services across EMS/NMS products. You will troubleshoot complex issues, analyze logs, and coordinate testing while collaborating with R&D, solution teams, and customers to ensure high reliability.

You will mentor staff, contribute knowledge articles, and support early product activities, with emphasis on SDN/NFV concepts and distributed network platforms.

Qualifications

• Bachelor’s degree with 8–10 years in troubleshooting EMS/NMS products.
• Post-sales technical support for EMS/NMS with strong troubleshooting across software, network, Linux, and virtualized environments (KVM, ESXi).
• Experience with Docker, Kubernetes, Kafka, Zookeeper, Tomcat, and Neo4j.
• Knowledge of TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF and SDN/NFV concepts.

Responsibilities

• Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
• Work during customer maintenance windows when required.
• Debug complex installations and resolve advanced product issues using standard procedures and creative solutions.
• Collaborate with R&D, Solution Teams, Product Business Units, and customers to address problems and share expertise.
• Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
• Ensure timely SLA compliance, maintain trouble-ticket updates, and lead RCA creation for escalated cases.
• Mentor junior staff, create knowledge articles, and support early-phase product activities with high-level guidance.

Skills

EMS/NMS troubleshooting

Docker & Kubernetes

Java/JVM diagnostics

SQL databases

Networking protocols

Education

Bachelor’s Degree

Tools

Kafka

Zookeeper

Tomcat

Neo4j

Vertica

PostgreSQL

Linux

KVM

ESXi

Job description

Job Description

As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.

How You Will Contribute And What You Will Learn

• Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.
• Work during customer maintenance windows when required.
• Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.
• Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.
• Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.
• Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.
• Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.

Key Skills And Experience

You have:

• Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS.
• Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).
• Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.
• Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.
• Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.

It would be nice if you also had:

• Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.
• Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.
• Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.
• Understanding of OpenStack and cloud technologies.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

Discover more about the recruitment process at Nokia.

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility