Technical Business Analyst, Product & Pricing Operations

Salesforce; India; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Salesforce, Inc. in Hyderabad is seeking a Technical Analyst for the Quoting Rules team.

You will design, implement, and manage the configuration of our internal CPQ systems and own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization. You will translate complex technical requirements into clear specifications for functional and business stakeholders, build automation frameworks to boost efficiency, and support the CPQ

Qualificações

• 3+ years of technical and administrative experience in Salesforce Projects.
• 2+ years of configuration experience in a CPQ system.
• Proficient in Salesforce CPQ / Apttus CPQ / Approvals and SOQL.

Responsabilidades

• Design, implement, and manage the configuration of internal CPQ systems.
• Own end-to-end governance of quoting rules including UAT support and defect resolution.
• Translate complex business requirements into technical specifications for stakeholders.
• Develop automation frameworks to reduce manual effort and increase efficiency.
• Support CPQ infrastructure including release management and environment management.

Conhecimentos

Salesforce CPQ

Apttus CPQ

SOQL

Python

AI tools

Formação académica

BE/B.Tech in Engineering

Ferramentas

Apttus CPQ

Salesforce CPQ

Approvals

Descrição da oferta de emprego

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.

This position is for the Hyderabad location only.

What You'll Actually Be Doing

• Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
• Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.
• Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders.
• Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
• Should have done at least two end-to-end implementation of a CPQ project.
• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
• Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
• Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
• Flexible to support EMEA hours.
• This is an Office based position out of the Hyderabad Office.

You’re Our Person If...

• Proficient in Salesforce administration, SOQL, Salesforce CPQ / Apttus CPQ / Approvals experience.
• Excellent communication, written, and customer service skills.
• Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team
• Exceptional analytical, troubleshooting, and decision-making skills.
• Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
• Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.
• B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.
• 3+ years of technical and administrative experience in Salesforce Projects.
• 2+ years of experience in the configuration of a CPQ systems.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evalu