Technical Business Analyst Product And Pricing Operations

Salesforce; Hyderabad; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Salesforce, Inc. in Hyderabad is seeking a Technical Analyst to join the Quoting Rules team in Product & Pricing Operations. You will design, implement, and govern CPQ configurations, partnering with engineers and stakeholders to translate business requirements into technical solutions.

The role requires 3+ years in Salesforce projects, CPQ experience, and strong analytical skills. You will support end-to-end processes, build automation, and ensure accurate, scalable quoting rules while aligning

Qualificações

• Proficient in Salesforce administration, SOQL, and CPQ configurations.
• Excellent communication, written, and customer service skills.
• Experience with generative AI tools to drive productivity and outcomes.
• Strong analytical, troubleshooting, and decision-making abilities.
• 3+ years of technical and administrative Salesforce project experience.
• 2+ years of CPQ configurations experience.
• BE/B.Tech in Engineering, Computer Science, or related discipline, or equivalent experience.

Responsabilidades

• Design, implement, and manage CPQ configurations and rule governance.
• Own end-to-end governance of quoting rules, including UAT support and defect resolution.
• Proficiency in Q2C processes, analyzing upstream and downstream impacts of rules.
• Collaborate with cross-functional stakeholders to drive NPI processes.
• Translate complex technical requirements for business stakeholders.
• Develop automation frameworks to reduce manual effort.
• Support CPQ infrastructure including release, environment, and data migration.
• Lead troubleshooting and bug fixes for published rules.
• Enable faster product launches by reusable quoting rule patterns.
• Identify bottlenecks and opportunities to improve product lifecycle.
• Influence partners and manage expectations and timelines.
• Automation of manual tasks using scripting solutions.
• Flexible to support EMEA hours.
• Office-based role at Hyderabad office.

Conhecimentos

Salesforce administration

SOQL

Salesforce CPQ

Apttus CPQ

Formação académica

BE/B.Tech in Engineering or CS

Ferramentas

Python

Salesforce Agentforce

AI scripting tools

Descrição da oferta de emprego

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.

What You'll Actually Be Doing

• Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
• Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.
• Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders.
• Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
• Should have done at least two end-to-end implementation of a CPQ project.
• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
• Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
• Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
• Flexible to support EMEA hours.
• This is an Office based position out of the Hyderabad Office.

You're Our Person If...

• Proficient in Salesforce administration, SOQL, Salesforce CPQ / Apttus CPQ / Approvals experience.
• Excellent communication, written, and customer service skills.
• Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team
• Exceptional analytical, troubleshooting, and decision-making skills.
• Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
• Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.
• B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.
• 3+ years of technical and administrative experience in Salesforce Projects.
• 2+ years of experience in the configuration of a CPQ systems.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.