Technical Business Analyst (PAM & AI Security)

Dew Software, Inc.; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dew Software, Inc. in Gurgaon invites a Technical Business Analyst to join our team in a US shift, focusing on PAM and AI security initiatives.

You will gather and document business and technical requirements, create user stories, process maps, use cases, and prepare functional specs and testing artifacts.

Collaborate with identity, security, and IT stakeholders, leverage Microsoft 365 tools, and contribute to rollout plans and knowledge transfer.

Qualifications

• 5+ years of Business Analyst experience in enterprise technology.
• Experience capturing both business and technical requirements.
• Strong documentation: requirements, process flows, use cases, testing artifacts, SOPs.
• Experience on enterprise SaaS, cloud, infrastructure, identity, or security projects.
• Facilitation of meetings with technical and business stakeholders.
• Strong written and verbal communication.

Responsibilities

• Develop business and technical requirements documentation.
• Create user stories, use cases, process maps, and workflow diagrams.
• Prepare functional specifications and requirements traceability matrices.
• Develop test strategies, test plans, test scripts, UAT coordination and validation documentation.
• Create training materials, user guides, adoption resources, and knowledge transfer documentation.
• Prepare implementation playbooks, rollout plans, operational procedures, and support documentation.
• Provide executive-ready status reporting and implementation readiness artifacts.

Skills

Business Analysis

Requirements gathering

Documentation

Stakeholder facilitation

Microsoft 365

Communication

Tools

Azure DevOps

Jira

Smartsheet

ServiceNow

Visio

Excel

PowerPoint

Job description

Position – Technical Business Analyst (PAM & AI Security)

Location – Gurgaon (US Shift)

Required Qualifications

• 5+ years of Business Analyst experience supporting enterprise technology implementations.
• Experience gathering and documenting both business and technical requirements.
• Strong documentation skills, including requirements, process flows, use cases, testing artifacts, and operational procedures.
• Experience supporting enterprise SaaS, cloud, infrastructure, identity, or security-related projects.
• Experience facilitating meetings and workshops with both technical and business stakeholders.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365 tools including Word, Excel, PowerPoint, Teams, and Visio.

Preferred Qualifications

• Experience supporting Identity & Access Management (IAM), Privileged Access Management (PAM), cybersecurity, or compliance initiatives.
• Familiarity with Non-Human Identity (NHI), AI Security, service accounts, secrets management, or machine identity concepts.
• Experience working in regulated environments such as healthcare, life sciences, or pharmaceutical services.
• Knowledge of Agile, Scrum, and Waterfall delivery methodologies.
• Experience using Azure DevOps, Jira, Smartsheet, ServiceNow, or similar project and requirements management tools.
• Understanding of cloud platforms including Azure, AWS, or GCP.

Deliverables

• Business and technical requirements documentation.
• User stories, use cases, process maps, and workflow diagrams.
• Functional specifications and requirements traceability matrices.
• Test strategies, test plans, test scripts, UAT coordination, and validation documentation.
• Training materials, user guides, adoption resources, and knowledge transfer documentation.
• Implementation playbooks, rollout plans, operational procedures, and support documentation.
• Executive-ready status reporting and implementation readiness artifacts.