Technical Business Analyst – AI & RPA

Cvent; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Cvent seeks a Technical Business Analyst to bridge business stakeholders and the AI & RPA delivery team. You will own requirements, process analysis, and solution blueprinting for automation initiatives, ensuring measurable business value delivered through an agile lifecycle.

You will map processes, craft BRDs and user stories, review UiPath designs, manage Jira workflows, and coordinate UAT. Strong communication is essential across frontline users to C-suite; familiarity with AI capabilities

Qualifications

• 2–5 years of BA experience in IT, automation, or digital transformation programmes.
• Functional knowledge of UiPath (Automation Hub, Studio, Orchestrator) – enough to review designs and assess feasibility without writing code.
• Working understanding of AI capabilities: LLMs, prompt engineering, RAG pipelines, and agentic workflow concepts.
• Proven track record of writing BRDs, user stories, and process maps that directly drive software or automation delivery.
• Hands-on Jira/JSM experience for backlog management, sprint tracking, and stakeholder reporting.
• Strong communication skills – confident engaging from frontline users to VP/CIO audiences.

Responsibilities

• Conduct process discovery sessions; produce BRDs, FRDs, process maps (BPMN), and BVR (Business Value Readiness) scorecards for AI and RPA opportunities.
• Translate business requirements into UiPath PDDs/SDDs and AI agent workflow specs in close collaboration with developers and architects.
• Manage the full Jira lifecycle per AI-DLC standards: Epics, grooming tasks, user stories (with acceptance criteria), UAT stories, and deployment tickets.
• Evaluate AI applicability – LLMs, intelligent document processing, RAG, semantic search – and articulate trade-offs clearly to non-technical stakeholders.
• Design and coordinate UAT test plans; manage defect triage and business sign-off.
• Maintain the Automation Hub portfolio; keep idea cards, ROI data, and pipeline status accurate and current.
• Prepare concise executive updates covering pipeline health, delivery status, and realised ROI.

Skills

Business Analysis

Stakeholder Communication

Process Mapping

Agile Methodologies

Requirements Gathering

AI & RPA familiarity

Tools

UiPath

Jira/JSM

Job description

We are looking for a Technical Business Analyst who bridges business stakeholders and the AI & RPA delivery team. You will own requirements, process analysis, and solution blueprinting for automation and AI initiatives – ensuring every solution is grounded in measurable business value and delivered through a structured, agile lifecycle.

Key Responsibilities

• Conduct process discovery sessions; produce BRDs, FRDs, process maps (BPMN), and BVR (Business Value Readiness) scorecards for AI and RPA opportunities.
• Translate business requirements into UiPath PDDs/SDDs and AI agent workflow specs in close collaboration with developers and architects.
• Manage the full Jira lifecycle per AI-DLC standards: Epics, grooming tasks, user stories (with acceptance criteria), UAT stories, and deployment tickets.
• Evaluate AI applicability – LLMs, intelligent document processing, RAG, semantic search – and articulate trade-offs clearly to non-technical stakeholders.
• Design and coordinate UAT test plans; manage defect triage and business sign-off.
• Maintain the Automation Hub portfolio; keep idea cards, ROI data, and pipeline status accurate and current.
• Prepare concise executive updates covering pipeline health, delivery status, and realised ROI.

Required Qualifications

• 2–5 years of BA experience in IT, automation, or digital transformation programmes.
• Functional knowledge of UiPath (Automation Hub, Studio, Orchestrator) – enough to review designs and assess feasibility without writing code.
• Working understanding of AI capabilities: LLMs, prompt engineering, RAG pipelines, and agentic workflow concepts.
• Proven track record of writing BRDs, user stories, and process maps that directly drive software or automation delivery.
• Hands-on Jira/JSM experience for backlog management, sprint tracking, and stakeholder reporting.
• Strong communication skills – confident engaging from frontline users to VP/CIO audiences.

Good to Have

• Familiarity with AI frameworks and concepts (A2A, MCP, Vector DB, Zero Copy, Agent identity etc.) and enterprise platforms – Salesforce, Snowflake, Smartsheet, Confluence.
• Experience with change management frameworks.