Technical Analyst

Crystal Power; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kimbal Private Limited (formerly Crystal) seeks a Technical Analyst (Mid-Level) to join the AMI Project team, reporting to the Technical Program Manager, ensuring SLA delivery and data quality for client coordination.

You will troubleshoot issues, drive automation of routine tasks, train site teams, and maintain runbooks in a fast-paced delivery environment.

Qualifications

• Proficient in MS Excel with large datasets and daily trackers.
• Experience with SLA-driven issue management and ticketing workflows.
• Ability to coordinate cross-functional teams and communicate clearly.
• Hands-on data analysis for transmission counts and status reports.
• Familiarity with AMI/utility operations is a plus.

Responsibilities

• Share structured project updates with clients and coordinate cross-functional teams.
• Ticketing & Support: SLA-bound acknowledgement, classify by type/severity, escalation.
• Data Analysis & Monitoring: track daily data-transmission counts and model scenarios.
• Drive automation of routine processes to reduce manual effort.
• Train site teams on routine operations and provide technical troubleshooting support.
• Maintain up-to-date SOPs and runbooks for recurring issues.
• Document root-cause analyses for recurring data/system issues.
• Coordinate migration activities and post-migration validation.

Skills

MS Excel

Data analysis

SLA management

Project coordination

Communication

Independent work

Education

B.E./B.Tech in Electrical Engineering, Electronics & Telecommunication or Computer Science / IT; or MCA

Tools

JIRA

ServiceNow

SQL

Job description

Kimbal is at the forefront of building a smarter and cleaner energy future. We enable utilities to modernize and scale through cutting-edge smart metering, RF-based connectivity, cloud-native platforms, and advanced energy management solutions. As the energy landscape evolves rapidly, we empower our partners to future-proof their networks with unmatched reliability, agility, and intelligence.

In a fast-paced and innovation-driven environment, we design and deliver solutions that address urgent industry needs while shaping long-term transformation. Our vision is to create resilient, affordable, and adaptable power grids that thrive in complex energy ecosystems—driving meaningful progress toward carbon neutrality and sustainable growth.

Kimbal Private Limited (formerly Crystal) is the fastest-rising Indian energy-tech enterprise, building tools to modernize the distribution grid since 2011.

About the job:

We are looking for a Technical Analyst (Mid-Level) to join our AMI Project team, serving clients in the Advanced Metering Infrastructure space. The role reports to the Technical Program Manager and is central to SLA delivery, data quality, and day-to-day client technical coordination and calls for someone who can proactively troubleshoot issues, drive automation of routine work, and stay effective under tight deadlines in a fast-paced delivery environment.

• Share structured project updates with clients and coordinate cross-functional teams to align deliverables; support handover and knowledge transfer.
• Ticketing & Support: Ensure SLA-bound ticket acknowledgement, classify by type/severity, follow escalation workflows, and maintain a deviation log.
• Data Analysis & Monitoring: Track daily data-transmission counts, model compliance/eligibility scenarios, and prepare status reports for TPM and clients.
• Drive automation of routine processes to reduce manual effort and improve turnaround.
• Train site teams on routine operations and provide technical troubleshooting support.
• Maintain up-to-date documentation of processes, SOPs, and runbooks for recurring issues and workflows.
• Document root-cause analyses and resolution steps for recurring data/system issues to build a reusable knowledge base.
• Track and triage issues with Program Managers, and follow through with Dev teams to drive resolution.
• Handle client technical communications efficiently, ensuring timely and accurate responses.
• Standardize project-management processes with project/site managers for smart metering projects — tracking, reporting, escalation, and issue resolution.
• SLA & Compliance: Monitor SLA compliance across active projects, track daily performance metrics, and flag non-compliant items.
• Drive closure of acceptance-testing observations and coordinate vendor issue resolution ahead of milestone deadlines.
• Maintain daily compliance projections with gap analysis for the Program Manager; process service-interruption exception records.
• Conduct gap/risk analysis between source and target systems and validate pre-migration checklists.
• Coordinate migration activities across vendor, system admin, and client teams; execute post-migration validation (data integrity checks).
• Client Engagement : Handle client escalations, prepare data summaries for the TPM, and ensure timely responses to client queries.
• Proactively identify and solution potential issues before they escalate, rather than waiting for direction.
• Operate effectively in a fast-paced, high-pressure delivery environment, managing shifting priorities and tight deadlines.

Candidate Requirements

• B.E. / B.Tech in Electrical Engineering, Electronics & Telecommunication, or Computer Science / IT; or MCA in a relevant field.
• 2-5 years of professional experience in Preferable in Energy sector, AMI, smart metering, utility operations, OR related telecom/IT fields.
• Advanced proficiency in MS Excel — pivot tables, large dataset handling, and daily tracker maintenance.
• Familiarity with ticketing tools such as JIRA, ServiceNow, or equivalent for SLA-driven issue management.
• Basic to intermediate SQL skills
• Excellent oral and written communication skills; ability to translate technical findings for non-technical client audiences.
• Strong organizational skills with high attention to detail and a sense of urgency in time-critical delivery environments.
• Ability to work independently, manage multiple workstreams simultaneously, and flag blockers proactively.
• Hands-on experience with HES (Head-End System) and MDMS (Meter Data Management System) platforms is strongly preferred.
• Experience working with DISCOM/utility clients or in a client-facing delivery role is an advantage.
• Basic Python or scripting knowledge for data processing or report automation is a plus.