Technical Account Manager, Inside Sales

QLYS_IN Qualys Security TechServices Private Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Qualys, Inc. in Pune, India is seeking a Technical Account Manager to drive sales for direct and channel customers. You will articulate Qualys technology to business and technical users and build strong relationships through all stages of the sales cycle.

Ideal candidates have a security/networking background, strong communication, and CRM experience, with a customer-centric, solutions-focused approach. Rotation hours may apply to support global customers.

Qualifications

• 3–6 years of experience in security and/or networking in engineering, admin, or support roles.
• General knowledge of IT security fields including Firewall, IDS/IPS, Vulnerability Management, network scanners.
• Experience with CRM and account management is a plus.

Responsibilities

• Provide product and technical support for assigned accounts.
• Support, manage and sell to SMB Customers with defined geographic territory.
• Drive a culture of success through product expertise and positive account management.
• Provide accurate forecasting on Sales pipeline.
• Monitor quality of services and adoption of Qualys technology through QBRs.
• Engage with channel partners and provide renewal quotes.
• Grow and expand the implementation/integration of Qualys products and services.
• Act as customer advocate to improve contentment.

Skills

Security and networking background

Customer-facing

IT security knowledge

Cloud platforms awareness

Cross-functional collaboration

Education

STEM degree preferred

Tools

Nessus

Nmap

ScanAlert

ISS Internet Scanner

Salesforce

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving the sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Provide product and technical support for assigned accounts.
• Support, manage and sell to SMB Customers with defined geographic territory.
• Drive a culture of success through product expertise and positive account management.
• Provide accurate forecasting on Sales pipeline.
• Carefully monitor the quality of all services Qualys delivers to the customer by conducting QBRs (Quarterly Business Reviews) and ensuring adoption of technology and discovering upsell opportunity.
• Engage with channel partners and provide accurate renewal quotes.
• Raise any necessary alert for the customer’s business or technical situation in a timely manner.
• Work closely with customers to grow and expand the implementation/integration of Qualys products and services.
• Act as customer advocate with focus on improving customer contentment.

Qualifications

• The ideal candidate will come from a security and/or networking background while performing an engineering, administration, or support role with 3-6 years of experience.
• General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nmap, Scan alert, ISS Internet Scanner), PCI, Policy Compliance/GRC-IT and Audit Tools is a plus.
• General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures is a plus.
• Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.
• Must have a strong technical background and possess an excellent work ethic with a “make it happen” attitude.
• Excellent written and verbal communication skills.
• Works well in small group settings.
• A strong desire to be a customer-facing, technical solution expert.
• Extensive use of CRM (preferably salesforce.com) to maintain accurate activity, contact and account information of all customers.
• Ability to work rotational hours supporting global customers.

Preferred Qualification

• 4 - 6 years of equivalent experience in consulting or account management.
• Preferred pre-sales experience in computer networking or information security or public clouds.
• Candidates from STEM preferred.

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Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.