Technical Account Manager

HighRadius; Hyderabad; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

HighRadius in Hyderabad, India is seeking a Forward Deployed Architect to drive value delivery for autonomous finance solutions. You will analyze finance workflows, identify bottlenecks, and design playbooks that improve DSO, auto-match rates, and overall process efficiency.

You will lead governance with client SMEs, present data-driven narratives to executives, and align roadmaps with the product vision. The role requires 2–5 years in data science or client management, strong stakeholder

Qualifications

• 2-5 years of data science or client management experience.
• Location: Hyderabad, India; willing to travel up to 50%.
• Majors in Industrial Engineering, Computer Science, Data Science, or MIS.

Responsibilities

• Identify improvements in technology and process with customers.
• Lead monthly executive health metric reviews with client SMEs.
• Design adoption playbooks to drive user engagement and ensure AI platform becomes the backbone of finance operations.
• Coordinate cross-functional resources to resolve high-impact escalations.

Skills

Data analysis

Client management

Stakeholder management

Solution design

SaaS experience

Education

Bachelor's degree in Industrial Engineering / Computer Science / Data Science / MIS

Job description

Forward Deployed Architect (Autonomous Finance)

Summary

• About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises.
• Location: Hyderabad, India | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience

About The Role

• Value Delivery & Process Optimization
  • Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).
  • The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.
  • Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.
• Strategic Governance & Steering
  • Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.
  • Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.
• Signal vs. Noise: Change Management
  • The 80/20 Rule: Stack-rank client requests and technical enhancements. You must possess the business acumen to negotiate with client managers, focusing resources on the 20% of changes that drive 80% of the impact.
  • Roadmap Alignment: Prevent scope creep by aligning client desires with the core product vision, ensuring scalability over customization.
• Cross-Functional Stakeholder Management
  • Orchestration: Stakeholder management of internal resources across Product, Engineering, and Consulting to solve high-impact escalations.
  • Task Force Leadership: When a critical issue arises, you lead the war room. You own the resolution timeline and the post-mortem strategy to prevent recurrence.

Who You Are

• Trusted Advisor: You are a trusted advisor to the client. You’re at ease leading a meeting with Finance Directors, managers and Subject matter experts. You also love data analysis, designing and re-configuring agents to drive and deliver value to customers.
• Solution Expert: You will use the value vs complexity matrix to identify solutions and solve problems.
• HighRadian DNA: You have a bias for action, strong ownership of your customers and customer projects, and a desire to work in a fast-paced SaaS environment.

Why HighRadius?

• Impact: Gain top-tier experience with a market leader in Autonomous Finance, transforming antiquated processes with AI driven solutions. We strive to promote 35% of our talent per year, ensuring you accomplish career milestones to broaden your skillsets.
• Culture: Join a high-growth, high-energy FinTech unicorn.