Technical Account Manager

Supermicro; Delhi; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Supermicro is seeking a Technical Account Manager to join the Global Service Team. The role involves fieldwork at customer sites to resolve and repair server systems and requires strong technical aptitude with server products and excellent interpersonal skills.

The TAM will support our global service network, work with engineering and sales, manage escalations, and travel up to 25% to meet customer needs while helping build a world-class field engineering organization.

Qualifications

• 5+ years of experience in engineering/IT industry.
• Bachelor's degree in engineering or technical field.
• Fluent in English (written and spoken).
• Excellent communication and interpersonal skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work efficiently under pressure and manage urgent escalations.
• Familiarity with Linux and virtualization is a plus.

Responsibilities

• Collaborate with engineering, sales, RMA, production and other teams to support customers.
• Introduce service programs and conduct operations reviews with customers as requested.
• Resolve issues escalated by help desk and field engineers; coordinate cross-team escalation as needed.
• Monitor accounts to ensure service cases are tracked and followed up, especially for large customers.
• Gather and compile technical support documentation for training field engineers.
• Manage customer escalations and route them appropriately.
• Visit customers to understand requirements and present service solutions, often with sales.
• Plan and coordinate onsite integration activities.
• Assist with lifting and handling of heavy equipment as needed and ensure safety.
• Travel up to 25% is required.

Skills

English fluency

Communication skills

Troubleshooting

Interpersonal skills

Pressure handling

Education

Bachelor's degree in engineering or technical field

Tools

Linux

Virtualization

X86 platforms

Job description

Job Summary

This is a full‑time position within the Supermicro Global Service Team. Supermicro is seeking a Technical Account Manager that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Technical Account Manager is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude with server products in addition to excellent interpersonal skills. It requires the ability to support our global service network and help build a world‑class field engineering organization.

Essential Duties And Responsibilities

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and, if the issue requires further escalation, work with various engineering teams and drive to resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely; this position will manage primarily one very large customer, so significant experience is required
• Gather and compile technical support documentation for training help desk and field engineers
• Manage various escalations from customers and direct them appropriately
• Visit customers to understand their requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs and to utilize a “buddy system” for products weighing more than 50 lbs
• Travel is required (up to 25 %)

Qualifications

• Bachelor’s degree in engineering or other technical field
• 5+ years of experience in the engineering/IT industry
• Strong background working with x86‑based product lines
• Must be punctual and detail‑oriented; fluent in English
• Excellent communication (both oral and written) and interpersonal skills
• Excellent troubleshooting and problem‑solving skills
• Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
• Familiarity with Linux and virtualization is a plus

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.