Technical Account Manager

Karix Mobile Pvt. Ltd.; Chennai District; Presencial; INR 800 000 - 1 200 000; Tempo integral

Resumo da oferta

Karix Mobile Pvt. Ltd. in Chennai seeks an experienced Customer Support/Technical Account Manager to oversee client needs and promote a positive vision for the organization.

You'll manage key accounts, investigate complex issues, and collaborate with internal teams to ensure on-time delivery and customer retention. Strong English communication and proactive mindset are essential for success in a 24x7 telecom/CPaaS environment.

Qualificações

• 4-5 years of experience in Customer Support or TAM.
• Engineering graduate in CS or Electronics.
• Excellent English communication and interpersonal skills.

Responsabilidades

• Manage key accounts and escalate issues with support desk.
• Investigate and resolve complex customer problems.
• Maintain records of discussions with customers.
• Collaborate with internal teams for critical issues.
• Prepare weekly MIS and project status reports.
• Drive revenue growth within existing accounts.
• Conduct regular customer review meetings.
• Ensure on-time delivery with resource planning.

Conhecimentos

Client relationship

Communication skills

Analytical thinking

Team player

Problem solving

Attention to detail

Formação académica

Engineering degree (CS/Electronics)

Descrição da oferta de emprego

About the Role:

Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location:

Chennai

What you'll be Responsible for?

• Managing the existing key accounts
• Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
• Manage escalated customer complaints her major incidents
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
• Responsible to maintain accurate records of discussions or correspondence with customers
• Analyze statistics and other data to determine the level of customer service being provided by the organization
• To build and grow good client relationship to ensure retention and business growth.
• To liaise with internal teams to ensure resource availability for on-time project delivery
• To maximize revenue from existing accounts and develop new accounts within current clients
• Collaborate with internal business teams to discuss on possible improvements to customer service
• Conduct regular review meetings with customers to discuss on issues
• Prepare weekly MIS including project status report

What You'd have?

• 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
• Engineering Graduate in Computer Science or Electronics
• Proactive, Self-Motivated
• Analytical mindset to solve issues with focus on client/customer requirement
• Takes initiative and accountability
• Team Player and actively engage and contribute in the team
• Ability to manage timelines effectively
• Must have attention to detail
• Flexible to work in 24x7 environment
• Excellent communication in English (written & balind && beverbal) and interpersonal skills

Why join us?

Impactful Work:

Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities:

Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment:

Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees