Technical Account Manager

Testsigma; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Testsigma is seeking a Technical Account Manager in Bengaluru to serve as the technical backbone of the customer journey, owning onboarding, adoption, configuration, and ongoing engagement across SMB to large enterprises in a 24x5 global environment.

You will lead technical calls, diagnose complex environments, coordinate with TSE, ES, and Product, and ensure customers move from onboarding to genuine production usage.

Qualifications

• 2–5 years in a TAM, Solutions Engineering, or technical customer-facing role at a SaaS company.
• Personally owned technical onboarding outcomes — not just completed tasks, but got customers live.
• Diagnose adoption blockers (configuration gaps, integration failures, capability gaps) without being told where to look.
• Can read logs, API responses, and usage data and form a hypothesis.
• Has configured or integrated a SaaS product in a real customer environment.
• Can hold a credible technical conversation with a customer's engineering or QA team.
• Strong written and verbal English.
• Open to 24x5 rotational shifts.
• B.Tech / Engineering degree or equivalent

Responsibilities

• Technical onboarding — Own end-to-end onboarding from kickoff through the customer's first production test suite.
• Adoption & Technical Health — Identify blockers and build adoption plans, monitor usage signals.
• Technical Consulting — Lead technical calls and deep-dives with a clear agenda.
• Cross-Functional Coordination — Pull in internal teams (TSE, ES, Product) and own follow-through.
• Operational Discipline — 24-hour follow-up after every customer interaction and weekly team reviews.

Skills

English fluency

Customer-facing

Onboarding outcomes

Technical empathy

Education

B.Tech / Engineering degree

Tools

Postman

Jira

Salesforce

Gainsight/Totango

Job description

Who We Are

Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent rather than just automated. Our platform learns your application, your history, and your domain. It doesn't just generate tests — it understands risk, detects gaps, and gives teams the confidence to release.

What This Role Is

The Technical Account Manager at Testsigma is the technical backbone of the customer journey. You own the technical health of your assigned accounts — onboarding, adoption, configuration, and ongoing technical engagement — and you coordinate across internal teams to make sure the customer gets what they need.

This is not a passive role. You assess each customer situation, determine what intervention is needed, and pull in the right resource. You are the one who sees the full technical picture of an account and acts on it — across SMB, mid-market, and enterprise, in a 24x5 global environment.

What You Will Own

• Technical Onboarding — Own end-to-end technical onboarding from kickoff through the customer's first production test suite. You close onboarding when the customer is genuinely live, not when the tasks are done.
• Adoption & Technical Health — Identify blockers before they become customer-visible problems. Build account-specific adoption plans and execute them. Monitor usage signals and act proactively.
• Technical Consulting — Lead technical calls and deep-dives with a clear agenda. Diagnose complex environments, design the right approach, and execute it with the customer's engineering or QA team.
• Cross-Functional Coordination — Pull in the right internal team (TSE, ES, Product) when needed — and own the follow-through every time.
• Operational Discipline — 24-hour follow-up after every customer interaction. Zero accounts with lapsed status. Weekly team reviews with a prepared update.

What You Must Have Done Before

• 2–5 years in a TAM, Solutions Engineering, or technical customer-facing role at a SaaS company
• Personally owned technical onboarding outcomes — not just completed tasks, but got customers live
• Can independently diagnose adoption blockers (configuration gaps, integration failures, capability gaps) without being told where to look
• Can read logs, API responses, and usage data and form a hypothesis
• Has configured or integrated a SaaS product in a real customer environment
• Can hold a credible technical conversation with a customer's engineering or QA team
• Strong written and verbal English
• Open to 24x5 rotational shifts
• B.Tech / Engineering degree or equivalent

Strong Advantage

• Experience with test automation platforms or QA tooling
• Familiarity with CI/CD pipelines and enterprise environments
• Exposure to Gainsight, Totango, or similar CS platforms
• Experience across SMB through enterprise segments
• Familiarity with Postman, Jira, Salesforce

Why Testsigma

• Deep technical exposure across a wide range of customer environments globally (US, APAC, Europe)
• Real autonomy — you own your accounts and how you manage them
• Growth tracks into TAM Lead, ES Lead, or Solutions Engineering
• Build the TAM function from the ground up — your input on how it works will be heard
• Flat hierarchy, direct exposure to Product and Engineering
• 100% company-paid medical insurance, daily catered lunch, free snacks

One Question to Ask Yourself

Have I owned the technical onboarding and adoption outcome for a customer — where I was responsible not just for the configuration, but for identifying what was blocking them, coordinating internally, and making sure they were genuinely using the product before I called it done?

If yes — we should talk.