Tech Supp Professional

Honeywell; Maharashtra; On-site; INR 520,000 - 750,000; Full time

Job summary

Honeywell is seeking a Tech Support Specialist to provide expert technical software support for enterprise life sciences quality management software at the L2 level. You will resolve complex issues, ensure timely feedback, and document all activities while collaborating with product management and R&D to expedite cases.

The role requires proficiency with Salesforce, CRM tools, and SQL, plus experience in handling escalations and cross-functional teamwork.

Qualifications

• Bachelor or higher in engineering or equivalent.
• 2–5 years in technical support or client-facing roles.
• Experience handling complex/escalated cases with focus on client satisfaction.

Responsibilities

• Lead resolution of complex and escalated support cases, ensuring timely closure.
• Adhere to established support protocols to maintain high-quality service.
• Collaborate with cross-functional teams to summarize recurring client issues.

Skills

Salesforce proficiency

CRM tools

SQL

Programming (Java/Python/Apex)

Communication

Cross-functional collaboration

Escalation handling

Education

BE/BTech in CS/IT/EC

Tools

Salesforce

CRM systems

Job description

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory.

In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.

Additionally, you will gain a comprehensive understanding of customer needs. You will promote a culture of knowledge-sharing, utilizing effective methodologies and tools. You will assist in developing processes for Technical Software Support and ensure that all activities and communications are accurately documented and recorded. You will also address any systemic coordination challenges.

Responsibilities

• Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
• Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
• Collaborate with cross-functional teams to compile and present summaries of recurring client issues

Qualifications

Technical Skills & Domain Expertise

• Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management
• Experience with CRM tools and support ticketing systems
• Debugging skills across cloud-based applications and workflows
• Basic understanding of life sciences domain and terminology
• Working knowledge of SQL and at least one programming language (Java, Python, or Apex)

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication
• 2-5 years of experience in technical support or client-facing engineering roles
• Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene
• Excellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork
• Proactive mindset with a commitment to continuous improvement in support operations
• Flexibility to work rotational shifts across APAC, EMEA, NA regions and weekends

Required Skills

Required Skills

• Technical Support

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Job Info

• Job Identification 154466
• Job Category Customer Experience
• Job Schedule Full time
• Job Shift Day