Sr. Engineer - Application Support N 4B

1401 Genpact India Pvt. Ltd.; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Genpact is seeking a Sr. Engineer - Application Support N to provide advanced technical support for troubleshooting and incident resolution, while collaborating with cross-functional teams to minimize downtime and ensure stable operations of critical applications.

You will participate in maintenance activities, including monitoring performance, applying patches, and upgrading software versions, and contribute to post-implementation support for new applications.

Qualifications

• Bachelors in Computer Engineering/Science/IT or Masters in Software Engineering.
• Splunk Certification is a plus.
• Strong written and spoken English required.

Responsibilities

• Provide advanced technical support for troubleshooting and incident resolution.
• Collaborate with cross-functional teams to ensure timely issue resolution and minimize downtime.
• Perform regular maintenance tasks including monitoring, patches and upgrades.
• Develop and maintain technical documentation for future troubleshooting.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Storytelling

English Proficiency

Education

Bachelor’s - Computer Engineering

Bachelor’s - Computer Science

Bachelor’s - Information Technology

Master’s - Software Engineering

Tools

Splunk

Job description

Sr. Engineer - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don\'t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we\'re at the forefront of it. Genpact\'s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies\' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what\'s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world\'s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. We\'re an agentic and advanced technology solutions company that runs mission-critical operations for the world\'s leading companies, while building and deploying the agentic products and technology that power those operations. Join us to build the career you want — and be on it because you\'ll be in it. At Genpact, your expertise grows because you\'re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you\'ll work on real challenges that change how the world\'s leading companies operate. There\'s a lot to learn here, and room to grow. Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Job Description

• Provide advanced technical support for troubleshooting and resolving application-related incidents
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications Splunk Certified User - SplunkSplunk

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Personal Effectiveness
• Storytelling Language English (Required)
• Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Application Support N Remote Type - Office Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hand-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.