Tech Help Engineer Lv1

Travelopia; Bengaluru Urban; On-site; INR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Competitive base salary

Flexible working environment

Global collaboration

Exposure to modern enterprise tech

Inclusive workplace culture

Job summary

Travelopia in Bengaluru, India, seeks a Tech Help Engineer – Level 1 to be the face of Technology for internal users. You will provide first-line IT support, troubleshoot issues, and fulfill service requests to keep colleagues productive.

In a global environment, you will work with teams across regions, deliver exceptional customer service, and contribute to efficient incident handling and end-user experience. The role offers a competitive salary and a flexible, inclusive workplace.

Qualifications

• Deliver exceptional end-user support with strong customer service and troubleshooting.
• Install, configure and support hardware, software, mobile devices, and multiple operating systems (Windows, macOS, Linux, iOS, and Android).
• Administer user accounts and enterprise platforms, including Active Directory, Microsoft 365 Admin Centre, and Google Workspace.
• Maintain accurate technical documentation and effectively manage priorities in a fast-paced environment.

Responsibilities

• Act as the first point of contact for Service Desk requests.
• Troubleshoot and resolve technical issues; escalate complex cases when required.
• Manage user lifecycle activities, including account provisioning, access management, and device setup/de-provisioning.
• Administer and support endpoint technologies, including Intune, Active Directory, workstation configurations, application deployments, and policy management.
• Coordinate priority incidents, participate in the on-call support rota, and ensure effective incident communication.
• Maintain technical documentation, optimize workstation environments, and drive continuous service improvement and cost-efficiency initiatives.
• Mentor junior team members while delivering exceptional customer service and collaborating across multiple brands.

Skills

Customer service

Troubleshooting

End-user support

Communication skills

Account provisioning

Tools

Intune

Active Directory

Microsoft 365 Admin Centre

Google Workspace

Microsoft Teams

Slack

Job description

About Travelopia

Operating worldwide—including Europe, Australia, North America, and Canada—

About Travelopia

Operating worldwide—including Europe, Australia, North America, and Canada—

Travelopia is dedicated to delivering outstanding travel experiences. We take pride in

offering a diverse portfolio of specialist and experiential holidays, from private jets and

polar expeditions to sailing adventures and ski escapes. Together, our brands form the

world's largest provider of specialist and experiential travel, united by a shared dedication

to excellence and innovation.

About The Role

As a Tech Help Engineer – Level 1, you will be the face of Technology to our internal users,

serving as their first point of contact for IT support. Whether responding to technical

queries, troubleshooting issues, or fulfilling service requests, you will play a key role in

ensuring colleagues can work effectively by delivering timely, high-quality support.

Working in a global environment, you will collaborate with teams across multiple regions

while providing exceptional customer service and contributing to a seamless end-user

experience.

What We Offer

• Competitive base salary of INR 10 Lakhs - 16 Lakhs annum
• Flexible working environment
• Opportunities to learn, grow, and collaborate with global teams
• Exposure to modern enterprise technologies
• Inclusive, supportive, and collaborative workplace culture

What You'll Do

• Act as the first point of contact for Service Desk requests, providing timely first-line technical support across multiple channels.
• Troubleshoot and resolve technical issues, documenting incidents accurately and escalating complex cases when required.
• Manage user lifecycle activities, including account provisioning, access management, and device setup/de-provisioning.
• Administer and support endpoint technologies, including Intune, Active Directory, workstation configurations, application deployments, and policy management.
• Coordinate priority incidents, participate in the on-call support rota, and ensure effective incident communication.
• Maintain technical documentation, optimize workstation environments, and drive continuous service improvement and cost-efficiency initiatives.
• Mentor junior team members while delivering exceptional customer service and collaborating across multiple brands.

What We're Looking For

• Deliver exceptional end-user support with strong customer service, timely issue resolution, and effective troubleshooting.
• Install, configure, and support hardware, software, mobile devices, and multiple operating systems (Windows, macOS, Linux, iOS, and Android).
• Administer user accounts and enterprise platforms, including Active Directory, Microsoft 365 Admin Centre, and Google Workspace.
• Troubleshoot networking and endpoint security issues, including TCP/IP, DNS, DHCP, malware, phishing, and virus-related incidents.
• Support collaboration and productivity tools such as Microsoft Teams, Slack, SharePoint, OneDrive, and Microsoft 365 applications.
• Maintain accurate technical documentation, safeguard confidential information, and effectively manage priorities in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills while collaborating with global teams, customers, and cross-functional stakeholders.

We are committed to building a diverse and inclusive workplace where individuals can be their authentic selves and contribute to meaningful outcomes. Travelopia ensures an inclusive workplace for all. If you need accommodation during the recruitment process, please inform us here: [e-mail]