System Technician II

BCD Travel; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Career growth

Wellbeing tools

Travel industry perks

Diverse and inclusive workplace

Job summary

BCD Travel’s ICT team in Bangalore seeks a System Technician II to administer, test, maintain infrastructure, and provide 2nd level support for Information Systems. You will be responsible for the day-to-day IT operations and help ensure system reliability across teams.

You will image desktops via Intune, deploy software, support onsite IT equipment, coordinate office openings, manage Exchange email services, and document procedures for training.

Qualifications

• Previous Technical Experience in IT Environment.
• Knowledge of IT systems.
• MS Active Directory and MS Office 365 knowledge.
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures.
• Experienced with Microsoft Business Software Applications and Other Communication tools.
• Excellent Communication Skills, Oral, Written and Presentation.
• Microsoft Training / Certifications are a plus.

Responsibilities

• (Re-) image desktops and laptops via Microsoft Intune Admin Center.
• Deploy and (re-) install software via Microsoft Intune Admin Center.
• Support with onsite installation of IT equipment.
• Plan, coordinate, and execute office openings, moves and closures.
• Provide Microsoft Exchange email services with Outlook client.
• Support internal customers with technical questions and support issues.
• Create/revise documentation thoroughly for use and training.

Skills

IT experience

IT systems knowledge

Active Directory

Office 365

Intune Admin Center

Policies and procedures

Communication skills

Troubleshooting

Microsoft certifications

Tools

Microsoft Intune

Microsoft Exchange

MS Office 365

Job description

System Technician II

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Full time, Bangalore, India

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs, and Forbes.

The System Technician II is part of the global ICT organization. This role administers, tests, implements, troubleshoots, and maintains Infrastructure architectures to include all related Information Systems and their components. You will provide 2nd level support for Information System related issues, including its relative subcomponents. This position evaluates, tests, and contributes to recommendations on Information Systems and their impact on existing system configurations. You will independently research and resolve moderately to highly complex technical problems.

• (Re-) image desktops and laptops via Microsoft Intune Admin Center
• Deploy and (re-) install software via Microsoft Intune Admin Center
• Support with onsite installation of IT equipment
• Plan, coordinate, and execute office openings, moves and closures
• Provide Microsoft Exchange email services with Outlook client
• Support internal customers with technical questions and support issues
• Create/revise documentation thoroughly for use and training

About You

• Previous Technical Experience in IT Environment
• Knowledge of IT systems
• Have MS Active Directory and MS Office 365 knowledge
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools
• Excellent Communication Skills, Oral, Written and Presentation
• Exceptional Troubleshooting, Problem Solving, and Customer Service Skills
• Microsoft Training / Certifications are a plus

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.