Tech Help Engineer Lv1

Travelopia; Bengaluru; On-site; INR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Flexible working environment

Opportunities to learn and grow with全球

Collaborative global teams

Exposure to modern enterprise tech

Job summary

Travelopia is seeking a Tech Help Engineer – Level 1 to be the face of Technology for internal users. You will provide timely first-line support, troubleshoot issues, and fulfill service requests to ensure colleagues work efficiently across regions.

You will manage user accounts, device setup, and endpoint configurations with Intune and AD. A collaborative, inclusive team culture and ongoing learning opportunities are offered.

Qualifications

• Deliver exceptional end-user support with strong customer service and timely issue resolution.
• Install, configure, and support hardware, software, and multiple operating systems.
• Administer user accounts and enterprise platforms such as AD and M365.
• Troubleshoot networking and endpoint security issues (DNS, DHCP, malware).

Responsibilities

• Act as the first point of contact for Service Desk requests, providing timely first-line technical support across multiple channels.
• Troubleshoot and resolve technical issues, documenting incidents and escalating complex cases when required.
• Manage user lifecycle activities, including account provisioning, access management, and device setup/de-provisioning.
• Administer and support endpoint technologies, including Intune, AD, and workstation configurations.
• Coordinate priority incidents, participate in on-call support roster, and ensure effective incident communication.
• Maintain technical documentation and drive continuous service improvement and cost-efficiency initiatives.
• Mentor junior team members while delivering exceptional customer service.

Skills

Customer service

Issue resolution

Technical troubleshooting

Endpoint management

Communication

Tools

Intune

Active Directory

Google Workspace

Microsoft 365 Admin Centre

Microsoft Teams

Job description

About Travelopia

Operating worldwide—including Europe, Australia, North America, and Canada—

Travelopia is dedicated to delivering outstanding travel experiences. We take pride in

offering a diverse portfolio of specialist and experiential holidays, from private jets and

polar expeditions to sailing adventures and ski escapes. Together, our brands form the

world's largest provider of specialist and experiential travel, united by a shared dedication

to excellence and innovation.

About the Role

As a Tech Help Engineer – Level 1, you will be the face of Technology to our internal users,

serving as their first point of contact for IT support. Whether responding to technical

queries, troubleshooting issues, or fulfilling service requests, you will play a key role in

ensuring colleagues can work effectively by delivering timely, high-quality support.

Working in a global environment, you will collaborate with teams across multiple regions

while providing exceptional customer service and contributing to a seamless end-user

experience.

What We Offer

• Competitive base salary of INR 10 Lakhs - 16 Lakhs annum
• Flexible working environment
• Opportunities to learn, grow, and collaborate with global teams
• Exposure to modern enterprise technologies
• Inclusive, supportive, and collaborative workplace culture

What You'll Do

• Act as the first point of contact for Service Desk requests, providing timely first-line technical support across multiple channels.
• Troubleshoot and resolve technical issues, documenting incidents accurately and escalating complex cases when required.
• Manage user lifecycle activities, including account provisioning, access management, and device setup/de-provisioning.
• Administer and support endpoint technologies, including Intune, Active Directory, workstation configurations, application deployments, and policy management.
• Coordinate priority incidents, participate in the on-call support rota, and ensure effective incident communication.
• Maintain technical documentation, optimize workstation environments, and drive continuous service improvement and cost-efficiency initiatives.
• Mentor junior team members while delivering exceptional customer service and collaborating across multiple brands.

What We're Looking For

• Deliver exceptional end-user support with strong customer service, timely issue resolution, and effective troubleshooting.
• Install, configure, and support hardware, software, mobile devices, and multiple operating systems (Windows, macOS, Linux, iOS, and Android).
• Administer user accounts and enterprise platforms, including Active Directory, Microsoft 365 Admin Centre, and Google Workspace.
• Troubleshoot networking and endpoint security issues, including TCP/IP, DNS, DHCP, malware, phishing, and virus-related incidents.
• Support collaboration and productivity tools such as Microsoft Teams, Slack, SharePoint, OneDrive, and Microsoft 365 applications.
• Maintain accurate technical documentation, safeguard confidential information, and effectively manage priorities in a fast-paced environment.
• Demonstrate excellent verbal and written communication skills while collaborating with global teams, customers, and cross-functional stakeholders.

We are committed to building a diverse and inclusive workplace where individuals can be their authentic selves and contribute to meaningful outcomes. Travelopia ensures an inclusive workplace for all. If you need accommodation during the recruitment process, please inform us here: [e-mail]