ERP Application Specialist (Supply Chain/Manufacturing)

WD-40 Company (UK); Mumbai; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Annual cash incentive rewards

Laptop and phone provided

Job summary

A global innovation leader seeks an ERP Application Specialist for its Navi Mumbai office. The candidate will provide support for Microsoft Dynamics 365 in Supply Chain and Manufacturing, leading users' adoption and troubleshooting issues. Required qualifications include a bachelor’s degree in a related field and over 5 years of ERP system support experience. This hybrid role allows working from home and office, creating a flexible work environment.

Qualifications

• 5+ years experience supporting ERP systems in a business environment.
• Experience working in multi-company or multi-country environments.

Responsibilities

• Provide functional support for Microsoft Dynamics 365 users.
• Analyze, troubleshoot, and resolve incidents and system issues.
• Identify user requirements through various methods.
• Optimize system configuration with implementation teams.
• Support user training and documentation.
• Coordinate complex issues with vendors or development teams.

Skills

Hands-on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing

Strong understanding of business processes and user workflows

Strong English communication skills

Collaboration with cross-functional teams

Education

Bachelor’s degree in computer sciences, IT, Supply Chain, or related field

Job description

ERP Application Specialist (Supply Chain/Manufacturing)

• Category: I.T.
• Country: India

Overview

We are looking for an ERP Application Specialist to provide day-to-day functional support for Microsoft Dynamics 365 across the Supply Chain & Manufacturing functionalities.

In this role, you will support end users, resolve incidents and issues, ensure system stability, and drive continuous improvements in a post-implementation environment. You will act as a key bridge between business users, IT, and external partners, and play a key role in leading the adoption and optimization of systems. This role will support end-users in China, Malaysia, Australia and Europe.

If you love turning technology into business success, this role is for you!

This role offers the flexibility of working a hybrid schedule from home and in our Navi Mumbai office (2 day minimum onsite).

What You’ll Be Doing

• Provide functional support for Supply Chain & Manufacturing Microsoft Dynamics 365 users to increase adoption and optimization of the ERP system and achieve defined SLA and KPIs.
• Analyze, troubleshoot, and resolve incidents and system issues.
• Identify business/user requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis.
• Optimize system configuration in partnership with implementation and development teams.
• Lead stakeholder collaboration in the ongoing education and development of priorities.
• Manage the development and adoption of systems through effective change management practices.
• Support user training, documentation, and knowledge transfer.
• Assist with configuration changes, enhancements, and testing.
• Escalate and coordinate complex issues with vendors or development teams.
• Support reporting, data quality, and basic security/access requests.

What You’ll Bring To The Role

Required

• Bachelor’s degree in computer sciences, IT, Supply Chain, or related field.
• 5+ years experience supporting ERP systems in a business environment.
• Hands‑on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing.
• Strong understanding of business processes and user workflows.
• Experience working in multi-company or multi-country environments.
• Strong English communication skills and a service‑oriented mindset.
• Ability to collaborate effectively with cross‑functional teams.

Preferred

• ITIL knowledge or experience working with ticketing systems.
• Experience working with external vendors or implementation partners.

Total Rewards

Our competitive and comprehensive benefits package provide you and your family with extensive protection and security, along with quality, life‑enhancing programs to include; annual cash incentive rewards, laptop, phone, and much more!

At WD-40 Company, we believe that purpose‑driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values‑aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging.
• A learning‑based culture where 78% of our team believe they can achieve their career objectives.
• Over 94% employee engagement as of the January 2025 global employee survey results.
• 99% of our people report that they “love to tell people that they work for WD‑40 Company!"

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search!

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.