Team Member - Social Media

Birla Carbon; Thane; On-site; INR 300,000 - 500,000; Full time

Job summary

Birla Carbon is looking for a Team Member – Social Media to engage with customers about Health Insurance products. In this role, you will inform them of product benefits, update their information, and resolve queries efficiently while maintaining quality interactions.

The ideal candidate should have excellent communication skills and the ability to multitask. A strong understanding of Health Insurance and customer orientation is essential for this position.

Qualifications

• Excellent communication skills.
• Knowledge of Health Insurance.
• Phone and communication skills with contact handling.
• Familiarity with technical applications and CRM.
• Ability to multi-task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of customers.

Responsibilities

• Interact with customers to inform about product benefits.
• Update customer information and handle queries.
• Maintain high quality during customer interactions.

Skills

Excellent communication skills

Knowledge of Health Insurance

Phone and communication skills with contact handling

Familiarity with technical applications and CRM

Ability to multi-task

Customer orientation

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Team Member – Social Media

Job Description

Job Purpose

The primary role of the customer service executive is to interact with customers on a recorded line to inform the product benefits in detail and update customer information, handle customer queries and concerns, answer their questions, assist them with their needs, and maintain high quality during the interaction.

Dimensions

• Knowledge of Health Insurance
• Strong phone and communication skills with contact handling and active listening
• Familiarity with technical applications and CRM
• Ability to multi‑task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of customers

Key Result Areas

• Communication: Provide accurate, valid and complete information of Health Insurance product to customers for better clarity; update accurate customer information in the system.
• Problem solving & Technical skills: Active listening capability to handle customer queries; better understanding of technical skills to resolve queries through various applications; risk reduction by guiding customers to be healthy.
• Multitasking: Effective multitasking to handle duties and shift attention quickly.

Qualifications and Skills

• Excellent communication skills
• Knowledge of Health Insurance
• Phone and communication skills with contact handling
• Familiarity with technical applications and CRM
• Ability to multi‑task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of customers